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Service Hub VS Gainsight

Compare Service Hub VS Gainsight and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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Service Hub logo Service Hub

The Services Hub helps customers stay connected and be proactive by providing visibility into their Microsoft products and services, training and support resources customized for them, and solution monitoring to help ​prevent and resolve issues fast…

Gainsight logo Gainsight

Customer Success for the New Enterprise
  • Service Hub Landing page
    Landing page //
    2022-11-12
  • Gainsight Landing page
    Landing page //
    2023-05-13

Service Hub videos

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Gainsight videos

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Gainsight Product Overview

Category Popularity

0-100% (relative to Service Hub and Gainsight)

Service Hub

Gainsight

Customer Support
100 100%
Customer Support
0% 0
Customer Success
0 0%
Customer Success
100% 100
Customer Service
100 100%
Customer Service
0% 0
Help Desk
8 8%
Help Desk
92% 92

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Service Hub and Gainsight

Service Hub Reviews

We have no reviews of Service Hub yet.
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Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

Social recommendations and mentions

Based on our record, Service Hub seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Service Hub mentions (2)

  • My experience installing windows 11 on unsupported hardware
    No, youre just interpreting it wrong, because the announcement wasnt for you. Its for Enterprise users. Source: over 2 years ago
  • Windows 11: why is my barely 3 year old PC and laptop not supported?
    I wasnt referring to the Microsoft forums/community. I mean THEIR support for Enterprise users only thats how I know almost no one has a clue about it even existing, and will not be affected by a lack of support from Microsoft they never had. Source: over 2 years ago

Gainsight mentions (0)

We have not tracked any mentions of Gainsight yet. Tracking of Gainsight recommendations started around Mar 2021.

What are some alternatives?

When comparing Service Hub and Gainsight, you can also consider the following products

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Totango - Totango is a Customer Success Software Platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Planhat - Customer success has changed. Meet the modern Customer Platform!

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