Software Alternatives & Reviews

SendPulse VS LiveAgent

Compare SendPulse VS LiveAgent and see what are their differences

SendPulse logo SendPulse

Maximizing e-mail marketing open rates automatically

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • SendPulse Landing page
    Landing page //
    2022-01-18

Are you looking for a proper, point-and-shoot and reasonable-priced email marketing service? SendPulse is here for you, my friend. It is an integrated platform which essentials are easy-to-use interface, advanced subscriber management and the cheapest plan among other services. All your questions will be asked in no time due to our 24/7 support team. Take a shot.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

SendPulse features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

SendPulse videos

Sendpulse Review (2019) - Pros and Cons of this Email Platform

More videos:

  • Review - Review of SendPulse for Email Marketing
  • Review - SendPulse Review - Simpler, Cheaper and More Powerful
  • Demo - How to create a template in SendPulse

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to SendPulse and LiveAgent)
Email Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Newsletter Marketing
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing SendPulse and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using SendPulse and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SendPulse and LiveAgent

SendPulse Reviews

35 Best Free Push Notification Services and Tools (+ Open Source Push Notification Services to Consider)
SendPulse has a web push notification service in addition to its core services. With it, you get the capability to send push notifications across different browsers and devices. It also supports push message automation. SendPulse can be used to send unlimited push notifications to 10,000 users free of charge.
10 best Manychat alternatives in 2024 (free & paid)
SendPulse is an integrated messaging platform for multi-channel marketing automation. You can use it to run SMS and email campaigns, automate customer communication on messaging apps, and create landing pages and online courses.
Source: chatfuel.com
10 Best ManyChat Alternatives for Bot Building in 2024
Be sure to review user feedback on the product, ensure that the platform’s pricing aligns with your budget, and verify that the software encompasses all the necessary features. It’s advisable to take advantage of the free trial and any available free plans to determine if the chosen platform is the best fit for your needs. With SendPulse, you can stay on a free plan as long...
Source: sendpulse.com
10 Top Mailgun Alternatives | Most Affordable Competitors 2019
SendPulse is apt for sending transactional emails in bulk. It lets you do this sending with traditional SMTP relay or advanced API integration.
Source: www.formget.com
The 36 Best Marketing Automation Tools to Use in 2020
SendPulse is a marketing automation platform that offers multiple channels of communication with customers: email, web push notifications, SMS, and Viber. You can send different types of messages separately or combine them into automated sequences.
Source: encharge.io

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, SendPulse seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SendPulse mentions (6)

  • free-for.dev
    Sendpulse.com — 50 emails free/hour, first 12,000 emails/month free. - Source: dev.to / over 1 year ago
  • What is the best tool/way to collect emails on a nextjs website?
    I use https://sendpulse.com/. They allow 15k emails / month and a contact list of 500 on their free plan. They provide a nodejs api, easy to add to your app. Source: over 1 year ago
  • How to add files to the root directory?
    I have a website up and running on netlify, but I want to send push notifications to people who choose. The website that does this is sendpulse.com but to enable this I need to place some downloaded files into the root directory. How do I find this? Any help is appreciated. Source: about 2 years ago
  • How can you recognize your website visitors and convert them into leads? Ultimate Guide to Website Visitor identification
    Email Marketing Software. Tools like Mailchimp, ActiveCampaign, and Sendpulse are another great addition to visitor recognition software. Take a look at Mailchimp, ActiveCampaign, or Sendpulse. By using them, you can segment the detected leads according to various criteria and create automatic email sequences to power your lead generation. Source: over 2 years ago
  • Looking for email automation tool for website's subscribers
    Hello there, I'm looking for tools that can manage email subscription and send automatic email according to events. I've tried SendPulse which looks great, but for some reason it doesn't deliver emails to Gmail accounts, at least during my tests. Can you guys give me a better alternatives to SendPulse or the way to deliver email to any mail server? Source: over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing SendPulse and LiveAgent, you can also consider the following products

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailerLite - Affordable Email Marketing Software. Get all features (Segmentation, Automation, A/B testing) for up to 1,000 subscribers & send unlimited emails for free!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.