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SendBoard VS Zendesk

Compare SendBoard VS Zendesk and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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SendBoard logo SendBoard

Send & Receive emails in Trello, where you can collaborate and get more done. For email help desks, CRM, workflow and automation. Add the Power-Up in Trello.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • SendBoard Landing page
    Landing page //
    2023-01-24

Get work out of your inbox and into Trello. With SendBoard you can connect Trello to a shared email address like hello@example.com.

There’s a use case for every team.

  • Email Help Desk - Stay organized, respond faster & keep customers happy.
  • Email CRM - Visualize your customers and deals as cards in Trello.
  • Email Workflow - Improve email processes with structured stages of work.
  • Email Automation - Use Butler to automate tasks and send emails for you.

Get the full power of Trello to help you win at email.

Email in Trello

Use SendBoard to engage with people outside of your Trello team.

  • Support@ - Create an email support desk to manage requests from customers / employees.
  • Accounts@ - Collaborate on finance emails with customers, suppliers and team members.
  • Bugs@ - Use a form to capture bug reports that are sent to Trello via email. Reply to follow up.
  • Careers@ - Organise incoming CVs, discuss candidates, and reply from within Trello.
  • Sales@ - Keep your pipeline organized in Trello. Email your leads directly from a card.
  • Orders@ - Receive new orders via email & track workflows in Trello. Automate with Butler.

Watch a DEMO VIDEO of SendBoard in action.

  • Zendesk Landing page
    Landing page //
    2022-03-08

SendBoard

Website
sendboard.com
Pricing URL
Official SendBoard Pricing
$ Details
freemium $7.5 / Monthly (Per user for Essential Plan: Unlimited boards. Up to 5 users.)
Platforms
Web Android iOS Trello
Release Date
2019 September
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

SendBoard features and specs

  • Email Templates: Yes
  • Email Integration: yes
  • Email Marketing Automation: Yes
  • Email notifications: Yes
  • Attachments: Yes
  • Custom Domains: Yes
  • Various collaboration features: Yes
  • Trello integration: Yes
  • Automated Communications: Yes
  • Automation: Yes
  • Search and Filtering: Yes
  • Comments: Yes
  • Communication history: Yes

Zendesk features and specs

No features have been listed yet.

SendBoard videos

+ Add

SendBoard - Power-Up Your Email in Trello

More videos:

  • Demo - Demo of email in Trello with SendBoard

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to SendBoard and Zendesk)

SendBoard

Zendesk

Customer Support
1 1%
Customer Support
99% 99
Help Desk
1 1%
Help Desk
99% 99
CRM
1 1%
CRM
99% 99
Email
100 100%
Email
0% 0

User comments

Share your experience with using SendBoard and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SendBoard and Zendesk

SendBoard Reviews

We have no reviews of SendBoard yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SendBoard mentions (0)

We have not tracked any mentions of SendBoard yet. Tracking of SendBoard recommendations started around Apr 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing SendBoard and Zendesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Usedesk - Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

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