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Samsara VS SympoQ

Compare Samsara VS SympoQ and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Samsara logo Samsara

Samsara is a service provider that helps businesses in increasing their safety, efficiency, and sustainability in their operation, which power the economy.

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Samsara Landing page
    Landing page //
    2023-08-30
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Samsara

Website
samsara.com
Pricing URL
Official Samsara Pricing
$ Details
-
Platforms
-
Release Date
2015 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
John Bicket
Employees
1,000 - 1,999
Edit details

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Samsara features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Samsara videos

+ Add

OLD vs NEW : GUERLAIN SAMSARA EDT | Which Is Better?

More videos:

  • Review - Samsara Review - Platforming At Its Finest | The Geekiverse Reviews
  • Review - New system. Samsara forward facing cameras

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Samsara and SympoQ)

Samsara

SympoQ

Fleet Management And Logistics
100 100%
Fleet Management And Logistics
0% 0
Customer Support
0 0%
Customer Support
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

Questions and Answers

As answered by people managing Samsara and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

Share your experience with using Samsara and SympoQ. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Samsara and SympoQ

Samsara Reviews

6 Best WorkWave Route Manager Alternatives for Powerful Route Optimization
Samsara, an innovative cloud solution, is one of the top fleet management tools. Available in the form of web and intuitive smartphone apps, Samsara equips business teams to dispatch drivers quickly, even to the last minute, planning better and more efficient routes, and much more. It is a feature-rich, customer-centric application and highly suitable for heavy-duty...
Source: www.upperinc.com
Best Free Asset Tracking Software
Feature-rich, comprehensive, well supported, and high-quality – what's not to like? Nothing, except for the fact that the “free” part of this software is simply a free trial. Samsara even lets you install its hardware units for free, but the software license will run out after giving you a taste, and you'll have to sign up for a paying plan to continue. Its prices aren't...
Source: tech.co

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

What are some alternatives?

When comparing Samsara and SympoQ, you can also consider the following products

Fleetio - Easily manage vehicles and equipment with Fleetio, a modern fleet management software.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Onfleet - Onfleet's delivery management software simplifies your local deliveries from start to finish, allowing you to focus more on what really matters.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

KeepTruckin - KeepTruckin is a trusted fleet management software program designed for the trucking industry.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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