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Salesforce Service Cloud VS Uxpressia

Compare Salesforce Service Cloud VS Uxpressia and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Uxpressia logo Uxpressia

Create customer journey maps, personas & impact maps online
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Uxpressia Landing page
    Landing page //
    2022-06-17

UXPressia is a set of online tools for visualizing customer experience. It helps you create customer journey maps, user/buyer or marketing personas, and impact maps without involving graphic designers or messing with slides, spreadsheets or sticky notes.

Salesforce Service Cloud features and specs

No features have been listed yet.

Uxpressia features and specs

  • CJM: Yes
  • Multi-Persona CJM: Yes
  • Personas: Yes
  • Collaborative Workspace: Yes
  • Sharing: Yes
  • Workspace management: Yes
  • Export to CSV: Yes
  • Export to PDF: Yes
  • Export to PPT: Yes
  • Templates: Yes

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Uxpressia videos

+ Add

UXPressia - Customer Journey Platform Demo

More videos:

  • Review - Create your buyer persona with UXPRESSIA
  • Review - Customer Journey Maps and Personas - get the job done with these UXPressia Cheat Cards
  • Tutorial - UXPressia Customer Journey Mapping Tutorial

Category Popularity

0-100% (relative to Salesforce Service Cloud and Uxpressia)

Salesforce Service Cloud

Uxpressia

Help Desk
100 100%
Help Desk
0% 0
Customer Journey
0 0%
Customer Journey
100% 100
Customer Support
100 100%
Customer Support
0% 0
Marketing Platform
0 0%
Marketing Platform
100% 100

User comments

Share your experience with using Salesforce Service Cloud and Uxpressia. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Uxpressia

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Uxpressia Reviews

We have no reviews of Uxpressia yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Uxpressia seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

Uxpressia mentions (1)

What are some alternatives?

When comparing Salesforce Service Cloud and Uxpressia, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UMLGraph - UMLGraph is a professional automated drawing tool that allows the designers the declarative specification and drawing of UML class and sequence diagram.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Dia - Dia is a GTK+ based diagram creation program for GNU/Linux, MacOS X, Unix, and Windows, and is released under the GPL license.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

yEd - yEd is a free desktop application to quickly create, import, edit, and automatically arrange diagrams. It runs on Windows, Mac OS X, and Unix/Linux.

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