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Salesforce Service Cloud VS yEd

Compare Salesforce Service Cloud VS yEd and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

yEd logo yEd

yEd is a free desktop application to quickly create, import, edit, and automatically arrange diagrams. It runs on Windows, Mac OS X, and Unix/Linux.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • yEd Landing page
    Landing page //
    2022-07-16

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

yEd videos

+ Add

yEd Graph Editor in 90 seconds

More videos:

  • Tutorial - yED Graph Editor Tutorial - Make flowcharts, trees, graph Freeware.

Category Popularity

0-100% (relative to Salesforce Service Cloud and yEd)

Salesforce Service Cloud

yEd

Help Desk
100 100%
Help Desk
0% 0
Diagrams
0 0%
Diagrams
100% 100
Customer Support
100 100%
Customer Support
0% 0
Flowcharts
0 0%
Flowcharts
100% 100

User comments

Share your experience with using Salesforce Service Cloud and yEd. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and yEd

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

yEd Reviews

Best 7 Free Online XMind Alternatives for Windows
Another excellent tool that you can use for common and complex visual illustration is yEd. This aims to help users in terms of creating diagrams like UML, flowcharts, network diagram, org chart, and other process illustrations. With this XMind free alternative, you will find every icon and symbol you need for the aforementioned diagrams. On the other hand, users are...
Source: gitmind.com
40 Open Source, Free and Top Unified Modeling Language (UML) Tools
yEd is a desktop application that can be used to quickly and effectively generate high-quality diagrams. Users can create diagrams manually, or import their external data for analysis. yEd’s automatic layout algorithms arranges even large data sets with just the press of a button. yEd is freely available and runs on all major platforms: Windows, Unix/Linux, and Mac OS X.With...
Source: www.predictiveanalyticstoday.com

What are some alternatives?

When comparing Salesforce Service Cloud and yEd, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

draw.io - Online diagramming application

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LucidChart - LucidChart is the missing link in online productivity suites. LucidChart allows users to create, collaborate on, and publish attractive flowcharts and other diagrams from a web browser.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PlantUML - PlantUML is an open-source tool that uses simple textual descriptions to draw UML diagrams.

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