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Salesforce Service Cloud VS IncidentMonitor

Compare Salesforce Service Cloud VS IncidentMonitor and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

IncidentMonitor logo IncidentMonitor

Service desk software with self-service web portal support
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • IncidentMonitor Landing page
    Landing page //
    2021-09-12

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

IncidentMonitor videos

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end user interface IncidentMonitor Service Desk Software

Category Popularity

0-100% (relative to Salesforce Service Cloud and IncidentMonitor)

Salesforce Service Cloud

IncidentMonitor

Help Desk
98 98%
Help Desk
2% 2
Customer Support
98 98%
Customer Support
2% 2
Customer Service
96 96%
Customer Service
4% 4
Help Desk And Ticketing
98 98%
Help Desk And Ticketing
2% 2

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and IncidentMonitor

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

IncidentMonitor Reviews

We have no reviews of IncidentMonitor yet.
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What are some alternatives?

When comparing Salesforce Service Cloud and IncidentMonitor, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

appVuze - appVuze provides Help Desk software for mobile apps and delivers an easy to integrate in-app support platform.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gainsight - Customer Success for the New Enterprise

Zoho Desk - Industry's first context-aware Helpdesk Software

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