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IncidentMonitor VS Gainsight

Compare IncidentMonitor VS Gainsight and see what are their differences

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IncidentMonitor logo IncidentMonitor

Service desk software with self-service web portal support

Gainsight logo Gainsight

Customer Success for the New Enterprise
  • IncidentMonitor Landing page
    Landing page //
    2021-09-12
  • Gainsight Landing page
    Landing page //
    2023-05-13

IncidentMonitor videos

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end user interface IncidentMonitor Service Desk Software

Gainsight videos

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Gainsight Product Overview

Category Popularity

0-100% (relative to IncidentMonitor and Gainsight)

IncidentMonitor

Gainsight

Customer Support
100 100%
Customer Support
0% 0
Customer Success
0 0%
Customer Success
100% 100
Customer Service
100 100%
Customer Service
0% 0
Help Desk
8 8%
Help Desk
92% 92

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare IncidentMonitor and Gainsight

IncidentMonitor Reviews

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Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

What are some alternatives?

When comparing IncidentMonitor and Gainsight, you can also consider the following products

appVuze - appVuze provides Help Desk software for mobile apps and delivers an easy to integrate in-app support platform.

Totango - Totango is a Customer Success Software Platform

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Front - multi-channel inbox service for collaborative teams

Planhat - Customer success has changed. Meet the modern Customer Platform!

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