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Salesforce Service Cloud VS Coursera

Compare Salesforce Service Cloud VS Coursera and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Coursera logo Coursera

Build skills with courses, certificates, and degrees online from world-class universities and companies
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Coursera Landing page
    Landing page //
    2023-09-12

Salesforce Service Cloud features and specs

No features have been listed yet.

Coursera features and specs

  • Headquarters: Mountain View, CA

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Coursera videos

+ Add

The Best Open Online Courses - Coursera, Udacity, edX Review

More videos:

  • Review - Review: My Experience with Coursera

Category Popularity

0-100% (relative to Salesforce Service Cloud and Coursera)

Salesforce Service Cloud

Coursera

Help Desk
100 100%
Help Desk
0% 0
Online Learning
0 0%
Online Learning
100% 100
Customer Support
100 100%
Customer Support
0% 0
Education
0 0%
Education
100% 100

User comments

Share your experience with using Salesforce Service Cloud and Coursera. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Coursera

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Coursera Reviews

Top 11 Coursera Alternatives 2024
Many Coursera alternatives offer features similar to or even better than Coursera at an affordable price. Each online learning platform comes with its own set of pros and cons and is suited differently for different needs. Here’s a list of our top Coursera alternatives we think you should check out
Source: freshlearn.com
10 Best Coursera Alternatives in 2024
Coursera Alternatives Free Courses: In recent years, online learning platforms have become incredibly popular, giving people worldwide easy access to various educational opportunities. Coursera has been one of the top choices when it comes to learners seeking high quality courses from respected institutions.
Source: www.geeksforgeeks.org
14 Best Free and Paid Coursera Alternatives For Creators (2024)
The main reason why Coursera alternatives are worth checking out is because one solution may not fit everyone. Even though Coursera has a great global presence and supports many niches, it still doesn’t meet a lot of learning and teaching needs. For example, microlearning is an up and coming trend that helps students take in knowledge at a faster speed. Coursera doesn’t...
Source: www.thinkific.com
Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
Coursera is an educational platform that specializes in engineering and business. However, you can find various other types of courses there as well. If we are spilling the tea, it is worth mentioning that even some of the world-class universities offer courses through Coursera.
Source: uteach.io
10 Moodle Alternatives
If you’re a team lead who wishes to use Coursera to manage your team’s L&D, you should consider the more costly Coursera for Business option. While this Moodle alternative is better suited for people seeking certification, Coursera can still be used to improve worker training programs.
Source: www.edapp.com

Social recommendations and mentions

Based on our record, Coursera seems to be more popular. It has been mentiond 115 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

Coursera mentions (115)

  • Lost in life. Need to choose a career
    Anyway now go to coursera.org and for $49 a month get the Google IT Support Professional cert. That gives you a discount for the A+ exam. With a sob story Coursera may reduce the monthly fee as well. Anyway you are halfway to an IT degree and can be admitted to WGU. Source: 6 months ago
  • Did Cousera get hacked today?
    Instead of homepage link opening to coursera.org it redirects to https://www.coursera.org/programs/american-dream-academy-jzjjt?currentTab=CATALOG. Source: 12 months ago
  • Found out my Professor for Fall 2023 Python Course is one of the worst reviewed professors at the school
    In terms of structure, consider following a book like Python for Everybody or Automate the Boring Stuff With Python. One of the hard parts of learning a language like python on your own is knowing what you should learn and the order you should learn it in--resources like these books or online courses you can find on Coursera are great for helping with that. Source: about 1 year ago
  • Online programming courses
    You can try searching something up on coursera.org or edx.org. Source: about 1 year ago
  • Beginners who maybe lost and don't know where to start when learning tech
    Start off with this sub for general guidance and read around to see what type of programming you want to learn r/learnprogramming Use these websites for free, make a new email register for a course without a payment method and use the audit option to learn for free, both sites are legal and have courses from top universities. Edx.org and coursera.org. Source: about 1 year ago
View more

What are some alternatives?

When comparing Salesforce Service Cloud and Coursera, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Udemy - Online Courses - Learn Anything, On Your Schedule

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

edX - Best Courses. Top Institutions. Learn anytime, anywhere.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Khan Academy - Khan Academy offers online tools to help students learn about a variety of important school subjects. Tools include videos, practice exercises, and materials for instructors. Read more about Khan Academy.

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