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Rezolve.ai VS Jira Service Desk

Compare Rezolve.ai VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Rezolve.ai logo Rezolve.ai

Transform Employee Experience With Powerful AI Service Desk Within MS Teams. Don’t Track. Auto-resolve Issues.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Rezolve.ai Landing page
    Landing page //
    2023-05-16

Rezolve.ai is the Best Employee Service Desk Software that enhances Employee Experience with its innovative AI technology. Get Smarter Support Today!

  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Rezolve.ai videos

+ Add

Rezolve.ai: Reimagining and redefining auto-resolutions

More videos:

  • Review - Rezolve.ai: Modern IT Service Desk with new features
  • Review - Rezolve.ai: IT Helpdesk

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Rezolve.ai and Jira Service Desk)

Rezolve.ai

Jira Service Desk

Service Desk
9 9%
Service Desk
91% 91
Help Desk
0 0%
Help Desk
100% 100
IT Service Management
100 100%
IT Service Management
0% 0
Project Management
0 0%
Project Management
100% 100

Questions and Answers

As answered by people managing Rezolve.ai and Jira Service Desk.

Which are the primary technologies used for building your product?

Rezolve.ai's answer

Rezolve.ai uses advanced Generative AI, machine learning (ML) and Natural Language Processing (NLP) techniques, in order to automate repetitive tasks and workflows while empowering employees to self-direct their support needs within seconds.

What makes your product unique?

Rezolve.ai's answer

Rezolve.ai is an OpenAI integrated service desk that works within Microsoft Teams to elevates employee experience by auto-resolving up to 65% of employee issues without human intervention.

Why should a person choose your product over its competitors?

Rezolve.ai's answer

At Rezolve.ai, we aim to deliver the right employee support by automating up to 65% of employee issues on Microsoft Teams. Using its advanced features like ChatGPT-like AI Chatbot, Robust ITSM, Automation Engine and Integration Hub, Rezolve.ai provides contextual and personalized support to employees in seconds, auto-resolves employees' tickets and reduce service costs and response times without the help of a human support agent. In addition to having impressive auto-resolution rates and low incident response times, Rezolve.ai is changing the way employees experience support and service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Rezolve.ai and Jira Service Desk

Rezolve.ai Reviews

We have no reviews of Rezolve.ai yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, Rezolve.ai seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Rezolve.ai mentions (2)

  • Elevating Higher Education Tech: Rezolve.ai's GenAI Revolution
    At Rezolve.ai, we're reshaping education by centralizing knowledge, breaking silos, and democratizing data. Our GenAI service desk automates tasks, streamlines processes, and provides seamless support for Enterprise Service Management (ESM) within Microsoft Teams. Whether you're a large institution or a small campus, we offer comprehensive support, integrating seamlessly and ensuring a future-ready educational... Source: 6 months ago
  • Ticketing system recommendations
    We just had one created for us by docmo.co, we had been on Rezolve.ai (very beta product that was not introduced as beta when we purchased it) and it's refreshing to be on something as feature-rich and low code. Source: about 1 year ago

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Rezolve.ai and Jira Service Desk, you can also consider the following products

Gaspar AI - Your AI partner on Slack & MS Teams to optimize service desk operations and make employees more productive by auto-resolving IT & HR issues and automating workflows for repetitive tasks and processes.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

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