Software Alternatives, Accelerators & Startups

Rezolve.ai VS Freshservice

Compare Rezolve.ai VS Freshservice and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Rezolve.ai logo Rezolve.ai

AITSM: The Magic of GenAI-Powered ITSM

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Rezolve.ai Landing page
    Landing page //
    2023-05-16

Rezolve.ai is “Not Another Copilot”. Our IT & HR support focused GenAI Sidekick and full-stack AITSM are fine-tuned to auto-deflect 25-35% of your tickets while augmenting IT technicians, HR associates and employees.

  • Freshservice Homepage
    Homepage //
    2024-05-06

Rezolve.ai features and specs

  • Smart Agentic AI Bot
    Ticketing & Troubleshooting - Right Where Your Employees Are
  • GenAI Knowledge Management
    Get Precise, Accurate Answers from Your Content!
  • AI Creator Studio – Workflow Automations
    Expand your bot’s capabilities by building new automations!
  • Service Catalog
    Drag, Drop, Deploy: Service Catalog Reimagined with no implementation experts!
  • ITIL Workflows
    Your IT, Perfectly Orchestrated: Implement ITIL workflows with and ease
  • Bot Integration
    Bot Integration - Pre-integrated to deliver AI self service in Teams and Slack
  • Self Service Portal
    Rezolve.ai Service Portal - Your Services, Your Way
  • GenAI Assist
    Accelerate Resolutions with Agent Assist - powered by GenAI

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Rezolve.ai videos

Rezolve.ai: Reimagining and redefining auto-resolutions

More videos:

  • Review - Rezolve.ai: Modern IT Service Desk with new features
  • Review - Rezolve.ai: IT Helpdesk

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Rezolve.ai and Freshservice)
Help Desk And Ticketing
100 100%
0% 0
Project Management
0 0%
100% 100
IT Service Management
100 100%
0% 0
IT Management
0 0%
100% 100

Questions and Answers

As answered by people managing Rezolve.ai and Freshservice.

Which are the primary technologies used for building your product?

Rezolve.ai's answer

Rezolve.ai uses advanced Generative AI, machine learning (ML) and Natural Language Processing (NLP) techniques, in order to automate repetitive tasks and workflows while empowering employees to self-direct their support needs within seconds.

What makes your product unique?

Rezolve.ai's answer

Rezolve.ai is an OpenAI integrated service desk that works within Microsoft Teams to elevates employee experience by auto-resolving up to 65% of employee issues without human intervention.

Why should a person choose your product over its competitors?

Rezolve.ai's answer

At Rezolve.ai, we aim to deliver the right employee support by automating up to 65% of employee issues on Microsoft Teams. Using its advanced features like ChatGPT-like AI Chatbot, Robust ITSM, Automation Engine and Integration Hub, Rezolve.ai provides contextual and personalized support to employees in seconds, auto-resolves employees' tickets and reduce service costs and response times without the help of a human support agent. In addition to having impressive auto-resolution rates and low incident response times, Rezolve.ai is changing the way employees experience support and service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Rezolve.ai and Freshservice

Rezolve.ai Reviews

We have no reviews of Rezolve.ai yet.
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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, Freshservice should be more popular than Rezolve.ai. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Rezolve.ai mentions (2)

  • Elevating Higher Education Tech: Rezolve.ai's GenAI Revolution
    At Rezolve.ai, we're reshaping education by centralizing knowledge, breaking silos, and democratizing data. Our GenAI service desk automates tasks, streamlines processes, and provides seamless support for Enterprise Service Management (ESM) within Microsoft Teams. Whether you're a large institution or a small campus, we offer comprehensive support, integrating seamlessly and ensuring a future-ready educational... Source: over 1 year ago
  • Ticketing system recommendations
    We just had one created for us by docmo.co, we had been on Rezolve.ai (very beta product that was not introduced as beta when we purchased it) and it's refreshing to be on something as feature-rich and low code. Source: about 2 years ago

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Rezolve.ai and Freshservice, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Gaspar AI - Your AI partner on Slack & MS Teams to optimize service desk operations and make employees more productive by auto-resolving IT & HR issues and automating workflows for repetitive tasks and processes.

Basecamp - A simple and elegant project management system.

SysAid - SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Redmine - Flexible project management web application