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Gaspar AI VS Freshservice

Compare Gaspar AI VS Freshservice and see what are their differences

SysAid
Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
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Gaspar AI logo Gaspar AI

Your AI partner on Slack & MS Teams to optimize service desk operations and make employees more productive by auto-resolving IT & HR issues and automating workflows for repetitive tasks and processes.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
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  • Gaspar AI Landing page
    Landing page //
    2023-06-13

Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack, MS Teams & JSM portal and to seamlessly integrate on top of a company’s existing applications – so no switching costs. From Day One, it can automatically and instantly answer up to 40% of employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes.
It uses AI and a Large Language Model to understand user intent and context and solve employee issues, thus dramatically reducing ticket volume and manual work.

With Gaspar's AI capabilities end users are able to: -Resolve instantly and without creating a ticket repetitive support requests. -Get human-like, accurate answers with no need to search the knowledge base. -Approve or decline requests on Slack, MS Teams, JSM

And your Service Desk team can: -Save time by deflecting tickets to work on strategic projects -Log & manage tickets directly from Slack, MS Teams or JSM -Follow up the process on Slack, MS Teams or JSM

Main automations: -Password Reset
-Account creation, addition, removal & suspension
-Calendar access
-People addition to or removal from channels
-Folder & license management
-Group creation, user addition & removal
-Time off request

The platform includes Workflow Automation to help teams build and automate workflows for repetitive processes, such as employee onboarding & offboarding.

It also offers Proactive Insights: it analyzes employee issues to present performance insights and actionable to-dos. A company can thus identify automation opportunities and information gaps in the knowledge base.

Finally, with our ChatGPT integration and advanced dialog management employees engage in human-like, interactive conversations with our chatbot and get accurate responses. It can be integrated on top of Jira Service Management, ServiceNow, Freshservice and most ITSM platforms. Learn more at gaspar.ai

  • Freshservice Homepage
    Homepage //
    2024-05-06

Gaspar AI features and specs

  • Generative AI-based responses to questions: yes
  • Automated Password resets: yes
  • Knowledge base optimization: yes
  • Onboarding/offboarding automated workflows: yes
  • Automated approvals: yes
  • Seamless ticket creation: yes
  • Proactive insights: yes

Freshservice features and specs

No features have been listed yet.

Gaspar AI videos

+ Add

Gaspar AI teaser video

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Gaspar AI and Freshservice)

Gaspar AI

Freshservice

Service Desk
100 100%
Service Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Employee Service Desk
100 100%
Employee Service Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

Questions and Answers

As answered by people managing Gaspar AI and Freshservice.

What makes your product unique?

Gaspar AI's answer

  • OpenAI integrated Service Desk software
  • ChatGPT integration and advanced dialog management for human-like, interactive conversations and accurate solutions
  • Multi-channel support: AI chatbot trained on LLM built to work seamlessly on Slack, MS Teams and JSM support portal
  • Unique combination of Conversational AI and Workflow Automation
  • The only chatbot available for JSM support portal
  • Auto-resolution of issues, not just user guidance or deflection through solution articles
  • Deployment in as little as 30 minutes
  • A platform that can be tailored to each company’s unique needs and preferences about self-service levels
  • 100+ automations backed by multiple integrations
  • Effective and optimized knowledge management thanks to Analytics and Proactive Insights

Which are the primary technologies used for building your product?

Gaspar AI's answer

Gaspar AI offers a chatbot trained on LLM and Workflow Automation. It uses advanced Generative AI, machine learning (ML) and Natural Language Processing (NLP) techniques, in order to automatically resolve employee issues within seconds and automate repetitive tasks and workflows.

Why should a person choose your product over its competitors?

Gaspar AI's answer

  • Gaspar AI is the only chatbot working on Slack, MS Teams AND Jira - in fact, it is the only one available for the Jira portal.
  • ChatGPT integration and advanced dialog management capabilities for humanized conversations and experiences
  • Deployment time is just 30 minutes, unlike most competitors which require at least 6 weeks to be deployed.
  • Singular focus: Virtual Agent is Gaspar AI’s core product, so we maintain a much tighter focal point. We prioritize dedicating our time, energy, and resources to ensure the success of our customers' AI initiatives and adapt swiftly to the changing demands of this emerging field. 

User comments

Share your experience with using Gaspar AI and Freshservice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gaspar AI and Freshservice

Gaspar AI Reviews

We have no reviews of Gaspar AI yet.
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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gaspar AI mentions (0)

We have not tracked any mentions of Gaspar AI yet. Tracking of Gaspar AI recommendations started around Jun 2023.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing Gaspar AI and Freshservice, you can also consider the following products

Rezolve.ai - Transform Employee Experience With Powerful AI Service Desk Within MS Teams. Don’t Track. Auto-resolve Issues.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

Redmine - Flexible project management web application

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

Basecamp - A simple and elegant project management system.

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