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Request Tracker VS Userlike

Compare Request Tracker VS Userlike and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

Userlike logo Userlike

Userlike is free live chat software for website and mobile support.
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • Userlike Landing page
    Landing page //
    2023-07-26

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Userlike videos

+ Add

Introducing Userlike Live Chat

More videos:

  • Review - Introduction to Userlike Live Chat

Category Popularity

0-100% (relative to Request Tracker and Userlike)

Request Tracker

Userlike

Customer Support
17 17%
Customer Support
83% 83
Help Desk
26 26%
Help Desk
74% 74
Live Chat
0 0%
Live Chat
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

Share your experience with using Request Tracker and Userlike. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and Userlike

Request Tracker Reviews

We have no reviews of Request Tracker yet.
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Userlike Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Userlike is a customer support and live chat platform that can help you engage with your customers in real time. This ManyChat competitor allows you to fuel your central knowledge repository with the information your customers seek and automate your entire workflow.
Source: sendpulse.com
The Best Alternative to LiveChat Inc
Userlike has a more affordable price per operator than LiveChatInc. During the development of Userlike we took into account the needs of small and medium sized business as well as the demanding requirements of corporations. Then, we combined a set of features to support any kind of need and adapted into different plans, allowing you to start from the basics and grow your...
Source: www.userlike.com

Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 8 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago
View more

Userlike mentions (0)

We have not tracked any mentions of Userlike yet. Tracking of Userlike recommendations started around Mar 2021.

What are some alternatives?

When comparing Request Tracker and Userlike, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Redmine - Flexible project management web application

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

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