Reamaze VS Tactful.ai

Re:amaze is a complete customer service and helpdesk platform with all the tools you need to efficiently manage and deliver awesome experiences. Thousands of brands around the world use Re:amaze to help customers on a daily basis using our email, social media, live chat, SMS, VOIP, and FAQ knowledge base features.

With over 800 5-star reviews on Google, G2 Crowd, Alternative-To, Capterra, Crozdesk, Shopify, and BigCommerce, Re:amaze is the winner of G2 Crowd’s Top Performer, Leadership, and Best Experience Awards 3 years running and named as one of the fastest growing SaaS companies in the United States by Latka 100 in 2018.

Re:amaze

Tactful Unified Cognitive Customer Experience Platform (UCX) is next-generation customer experience technology, using state-of-the-art artificial intelligence and omnichannel technology we help businesses boost customer retention by up to 60%, channel conversion by up to 250%, and productivity by up to 80%.

Tactful UCX helps businesses achieve this by delivering the following four technology pillars: 1- Omnichannel engagement technology, delivering a consistent experience across all touch-points that results in great customer satisfaction and retention 2- Central customer experience management system, boosting operational excellence, productivity, and visibility 3- End-to-end customer experience augmentation using multi-lingual AI and workflows automation, boosting productivity and customer satisfaction 4- Customer 360-view and business intelligence empowering continues improvement and uncovering new business opportunities