QuickBlox emerged as a pioneer in the communication solutions market by introducing its chat API. Recognizing the growing demand for remote real-time communication, QuickBlox positioned itself as one of the first providers to address this need effectively. With its robust chat API, QuickBlox empowered businesses and developers to seamlessly integrate chat functionality into their applications, enabling instant messaging, group chats, file sharing, and more. QuickBlox's chat API offered a comprehensive set of features, including message history, push notifications, and user authentication, ensuring a secure and reliable communication experience. The platform's flexibility allowed for easy customization and scalability, accommodating various use cases across industries. By providing a simple yet powerful solution, QuickBlox empowered businesses to enhance collaboration, streamline customer support, and improve user engagement. Overall, QuickBlox's innovative approach and commitment to delivering high-quality communication solutions established it as a leading provider in the market, meeting the evolving needs of businesses and individuals seeking efficient real-time communication capabilities.

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.