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ViiBE.co VS MirrorFly

Compare ViiBE.co VS MirrorFly and see what are their differences

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ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.

MirrorFly logo MirrorFly

World's Most Scalable Voice, Video & Chat SDK for Small, Medium & Enterprises
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

  • MirrorFly Landing page
    Landing page //
    2023-07-23

MirrorFly is a highly secure and scalable real-time communication solution provider that offers voice, video and chat SDKs for all unique business use cases. With over 150+ enriched features like screen sharing, whiteboard, voice/video conferencing and recording, etc., the suite enables ease of integration on any application - Android, web and iOS and device regardless. Besides, the suite is also HIPAA and GDPR compatible to secure in-app interactions with utmost privacy across niches.

Highlight Features of MirrorFly.

  1. Enterprise Communication SDK
  2. 100% Customizable Solution
  3. Data Channel
  4. Screen Sharing
  5. Video Conferencing
  6. Interactive Live Broadcasting
  7. Push to Talk (walkie Talkie)
  8. Voip Calling (Data Calling)
  9. SIP Calling (App to Phone)
  10. Cross-platform Messaging

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

MirrorFly features and specs

No features have been listed yet.

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

MirrorFly videos

+ Add

Our Twin model - Cloud and Self-Managed is out! Experience the power of flexible hosting today

More videos:

  • Demo - MirrorFly Collaboration Solution That Fits All Interactive Purposes!
  • Demo - Real Time Video Conferencing API & SDK
  • Demo - CONTUS MirrorFly - A Leading In App Chat APIs & SDKs
  • Demo - Webinar - Low-code Chat APIs: A Lean Approach in 2023!

Category Popularity

0-100% (relative to ViiBE.co and MirrorFly)

ViiBE.co

MirrorFly

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Remote Support
100 100%
Remote Support
0% 0
Chat SDK
0 0%
Chat SDK
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ViiBE.co and MirrorFly

ViiBE.co Reviews

We have no reviews of ViiBE.co yet.
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MirrorFly Reviews

  1. How our remote offices use MirrorFly to remain connected

    We use MirrorFly as our primary inter team communication tool. We have integrated a number of platforms that easily work within the tool as well as with in-platform call features. We have also created channels wherein, we can communicate product or department specific information. Even we have utilized it in a variety of social channels to share music, videos and lately, photos, and ideas.

    🏁 Competitors: CometChat, EnableX.io
    👍 Pros:    Notifications|Great communication
    👎 Cons:    No automatic message
  2. Good solution

    A Single Solution for all your communication needs

  3. Great Business Communication Tool

    It has been a great experience using MirrorFly. It is a valuable tool and I really like how we are able to communicate as a team and make it seem as if we are still working together in the office.

    🏁 Competitors: SendBird, Agora.io, PubNub
    👍 Pros:    1:1 chat - ability to have 1:1 conversations with team members. useful when working on a project together. team collaboration - ability to bring a project together and share with a team. group chat - ability to have one area/space where the team collaborates, shares ideas, and works together to communicate issues
    👎 Cons:    In my opinion, there is only one area to improve mirrorfly and that's the license models if you guys provide monthly subscription it will be more helpful to afford this solution

What are some alternatives?

When comparing ViiBE.co and MirrorFly, you can also consider the following products

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

Twilio - Brings voice and messaging to your web and mobile applications.

TechSee - Intelligent visual customer support solution

Slack - A messaging app for teams who see through the Earth!

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

SendBird - SendBird is messaging-as-a-service.

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