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Qfiniti VS CallMiner Eureka

Compare Qfiniti VS CallMiner Eureka and see what are their differences

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Qfiniti logo Qfiniti

Contact Center Workforce

CallMiner Eureka logo CallMiner Eureka

Speech Analytics
Not present
  • CallMiner Eureka Landing page
    Landing page //
    2023-08-30

Qfiniti videos

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OpenText Qfiniti - Asurion Success Story

CallMiner Eureka videos

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Category Popularity

0-100% (relative to Qfiniti and CallMiner Eureka)

Qfiniti

CallMiner Eureka

Enterprise Communication
100 100%
Enterprise Communication
0% 0
Communication
16 16%
Communication
84% 84
Business & Commerce
0 0%
Business & Commerce
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Qfiniti and CallMiner Eureka

Qfiniti Reviews

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CallMiner Eureka Reviews

Best Call Center Software: The Complete List (2020 Update)
CallMiner Eureka's strength is in its Artificial Intelligence and Machine Learning technology which helps businesses analyze customer interaction and create actionable steps for improvement.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Qfiniti and CallMiner Eureka, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Genesys Engage - Contact Center Operations

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

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