QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent strategic Call Center Call Monitoring Software that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of addressing any robust specific requirement. Etech QEval is completely customizable for addressing the specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues arising within their teams.
Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
No features have been listed yet.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.