ProProfs Live Chat VS Copper

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. With ProProfs Chat, you can guarantee your customers that their support queries won’t go unanswered. With the help of its chatbot feature, you can make sure that you never miss out on a support opportunity for your business. The chatbot will help you answer frequently asked questions, route the visitors to the right department and generate tickets in the absence of agents. This will help you capture all support opportunities and make sure not a single one of them goes unanswered.

Moreover, it also offers detailed reports and in-depth analysis of how your agents performed during the conversation with your customers online. This enables your business to identify support loopholes and areas where your operators need to be trained again. Besides that, the reports section helps you understand if your customers were satisfied after the support process came to an end.

ProProfs Chat also allows you to send proactive triggers through features like chat greetings. They are triggered on the basis of your visitor’s browsing behavior on the website. You can also set up Announcements that help your business update visitors about upcoming events, sales, discounts and what’s new with your company.

Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Live Chat and Copper

ProProfs Live Chat Reviews

Samuns

over 3 years ago

Great for Engaging Visitors on Website
ProProfs Chat has turned out to be the perfect tool to boost engagement on our website. Its announcement feature has helped us bring more engagement on pages that are likely to convert and have even led to conversions. I really liked how it’s smooth. There are hardly any glitches we come across. Really impressed with the reports section of this tool. Helps us understand where we went wrong and come up with strategies that will improve our performance in the future.

👍 Pros: Simple yet powerful and efficient tool|Reasonable pricing|Free trial|Realtime tracking & report|Custom reports|Fast|Tools integrations|User-friendly

👎 Cons: No chatbot
Aaron Haynes

Account Manager | over 3 years ago

Perfect for Bringing in More Engagement
For the past 1.5 years, we’ve been able to achieve a lot in terms of customer service and support, thanks to ProProfs Chat. We’ve been able to keep our visitors happy with instant support and they’ve trusted us more. We’ve seen more returns on our website and have successfully understood our visitors better due to live chat in place.

🏁 Competitors: LiveAgent, tawk.to

👍 Pros: 100% customizable|Good customer service|Pretty design|Wordpress plugin|Mobile app|Free trial

👎 Cons: None
Deren Glivonni

Working at Asthedic Services | over 3 years ago

Complete Customer Support Solution
Really glad we found ProProfs Chat. It’s never been heavy on our pockets. We’ve somehow managed to curb our support costs even during pandemic. Plus they gave us a great discount for the annual plan. As for performance, I think it’s amazing. Hasn’t let us down. It’s fast, easy to use, makes support seamless. We even get to create our own support bundle.

🏁 Competitors: LiveChat, Zendesk

👍 Pros: Reliable|Real-time analytics|Reasonable pricing|Great customer support|Advanced features|Clean ui|Custom reports

👎 Cons: Nothing, so far

Top 7 Chatbot Solutions Ideal for Small Businesses

ProProfs Live Chat presents a straightforward yet powerful live chat software solution, complemented by an integrated basic chatbot builder.

Source: www.chat-data.com

Copper Reviews

Top 9 Best Copper CRM Alternatives for Businesses in 2023

Are you looking for a CRM system that is similar to Copper CRM but offers more features? There are a number of great CRM systems available that have a lot of the same features as Copper CRM. In this blog post, we’ll take a look at some of the best Copper CRM alternatives. Keep reading to learn more!

Source: magenest.com

Top 21 Salesforce’s Competitors and Alternatives

In Feb 2021, Copper CRM acquired Sherlock. This engagement analytics platform visualizes the entire customer journey and provides information about their intent, engagement, and product usage. With Sherlock, Copper CRM can entice sales teams from Salesforce. [25]

Source: bstrategyhub.com

14 Best Copper CRM Alternatives to Use in 2022

The 14 best Copper alternative solutions mentioned in this CRM comparison for small businesses offer the same or better functionality than Copper CRM. Unlike Copper, these tools not only integrate with G Suite but a variety of other software, providing you the room to work with the tools you like.

Source: www.bigcontacts.com

9 Cheap Salesforce Alternatives that Make CRM as Simple as Amazon.com

Great article Michael! One addition which would be perfect for this list would be ProsperWorks (https://www.prosperworks.com/), a simple CRM for Google Apps. ProsperWorks, seamlessly integrates with Gmail and is highly recommended for small businesses as it is very simple and easy to use with almost zero data entry. Would love to hear what you think!

Source: blog.capterra.com

Social recommendations and mentions

Based on our record, Copper seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ProProfs Live Chat mentions (0)

We have not tracked any mentions of ProProfs Live Chat yet. Tracking of ProProfs Live Chat recommendations started around Mar 2021.

Copper mentions (1)

Is there anyone taking on Salesforce and Hubspot?
I've seen Copper CRM work quite well for contractors (assuming that your team is using or open to using Google Workspace - if you're not using Google Workspace, I'd probably ask why not? But then recommend you to use Pipedrive if you're not willing to switch to Google Workspace). Source: over 1 year ago

What are some alternatives?

When comparing ProProfs Live Chat and Copper, you can also consider the following products

Eloqua - Eloqua is a marketing automation and revenue performance management platform. Develop marketing campaigns with simple segmenting and filtering features. Track revenue down the marketing funnel to drive insights.

Zoho CRM - Omnichannel CRM for Businesses of all sizes

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

ActiveCampaign - Integrated email marketing, marketing automation, and small business CRM. Send beautiful newsletters, setup behavioral based automations, and benefit from sales automation.

Freshsales CRM - A full-fledged CRM for high-velocity sales teams.

Samuns

over 3 years ago

Great for Engaging Visitors on Website

ProProfs Chat has turned out to be the perfect tool to boost engagement on our website. Its announcement feature has helped us bring more engagement on pages that are likely to convert and have even led to conversions. I really liked how it’s smooth. There are hardly any glitches we come across. Really impressed with the reports section of this tool. Helps us understand where we went wrong and come up with strategies that will improve our performance in the future.

👎 Cons: No chatbot

Aaron Haynes

Account Manager | over 3 years ago

Perfect for Bringing in More Engagement

For the past 1.5 years, we’ve been able to achieve a lot in terms of customer service and support, thanks to ProProfs Chat. We’ve been able to keep our visitors happy with instant support and they’ve trusted us more. We’ve seen more returns on our website and have successfully understood our visitors better due to live chat in place.

🏁 Competitors: LiveAgent, tawk.to

👎 Cons: None

Deren Glivonni

Working at Asthedic Services | over 3 years ago

Complete Customer Support Solution

Really glad we found ProProfs Chat. It’s never been heavy on our pockets. We’ve somehow managed to curb our support costs even during pandemic. Plus they gave us a great discount for the annual plan. As for performance, I think it’s amazing. Hasn’t let us down. It’s fast, easy to use, makes support seamless. We even get to create our own support bundle.

🏁 Competitors: LiveChat, Zendesk

👎 Cons: Nothing, so far

Compare ProProfs Live Chat VS Copper and see what are their differences