Software Alternatives, Accelerators & Startups

Pony Express HQ VS LiveAgent

Compare Pony Express HQ VS LiveAgent and see what are their differences

Pony Express HQ logo Pony Express HQ

Pony Express HQ is an SMS text message marketing for small businesses, real estates, clubs, communities, dispensaries or non-profits. Send and receive text messages and images online with the large group of customers. Group texting app no reply all.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Pony Express HQ Landing page
    Landing page //
    2023-07-19

Pony Express serves small and local businesses, communities, and organizations with agile marketing teams that need a low-cost, easy to use solution. Businesses, organizations, and communities use Pony Express HQ to connect with customers and members via text message. Send notifications, alerts, reminders, confirmations and SMS text marketing campaigns. SMS text message marketing platform - group texting no reply all.

  • Promotion: $9 for 750 SMS text message credits. 1 cent per text.
  • Quickly and effectively share deals, send updates, reminders, and info via SMS text messaging online with large groups.
  • Pony Express HQ was built for non-technical, small business owners, no training required.
  • Pay as you go pricing is competitive and sustainable for small businesses ✔ Sign up free and start texting within minutes ✔ No training, no coding, and no set-up required ✔ Pay as you go pricing and no hidden fees ✔ No monthly fees - very flexible pricing for any marketing budget ✔ Send your group message, and allow recipients to respond back privately ✔ Free message forwarding to your personal phone number ✔ Deliver thousands of messages ✔ Send and receive picture/MMS messaging ✔ Get a free dedicated US local phone number or toll-free number ✔ Get unlimited keywords
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Pony Express HQ features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Pony Express HQ videos

Pony Express HQ - SMS Text Message Marketing

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Pony Express HQ and LiveAgent)
SMS Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Communication
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Pony Express HQ and LiveAgent.

What makes your product unique?

Pony Express HQ's answer

Pony Express HQ provides unlimited keywords and groups for SMS marketing users.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

Pony Express HQ's answer

Pony Express HQ has an easy-to-use platform, budget-friendly pricing, and offers unlimited keywords, unlike competitors.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

Pony Express HQ's answer

Small businesses, organizations, and any individuals that want to send bulk SMS.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Pony Express HQ and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pony Express HQ and LiveAgent

Pony Express HQ Reviews

We have no reviews of Pony Express HQ yet.
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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Pony Express HQ seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pony Express HQ mentions (1)

  • Why you should SMS Marketing?
    Do you want to benefit from the advantages of SMS marketing? You can contact u/ponyexpresshq. Source: about 2 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Pony Express HQ and LiveAgent, you can also consider the following products

EZ Texting - EZ Texting provides SMS marketing solutions to businesses of all sizes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Textedly - Textedly is an SMS marketing communications channel that allows to advertise, promote, announce, and engage with audience through text messaging directly to cell phones.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Afilnet - In Afilnet we work every day with hundreds of companies to improve their Bulk SMS, Email Marketing and Social Networks campaigns, enhancing customer acquisition and loyalty

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.