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Pointel DCCM VS IBM Watson Assistant

Compare Pointel DCCM VS IBM Watson Assistant and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

IBM Watson Assistant logo IBM Watson Assistant

Watson Assistant is an AI assistant for business.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • IBM Watson Assistant Landing page
    Landing page //
    2023-10-04

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

IBM Watson Assistant videos

No IBM Watson Assistant videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and IBM Watson Assistant)

Pointel DCCM

IBM Watson Assistant

Call Center Software
100 100%
Call Center Software
0% 0
CRM
0 0%
CRM
100% 100
Communication
100 100%
Communication
0% 0
Chatbots
0 0%
Chatbots
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and IBM Watson Assistant, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Zendesk Answer Bot - Chatbots

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Tars - TARS enables users to create chatbots that replaces regular old webforms.

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