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IBM Watson Assistant VS Genesys Cloud

Compare IBM Watson Assistant VS Genesys Cloud and see what are their differences

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IBM Watson Assistant logo IBM Watson Assistant

Watson Assistant is an AI assistant for business.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • IBM Watson Assistant Landing page
    Landing page //
    2023-10-04
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

IBM Watson Assistant videos

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Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to IBM Watson Assistant and Genesys Cloud)

IBM Watson Assistant

Genesys Cloud

CRM
100 100%
CRM
0% 0
Communication
0 0%
Communication
100% 100
Chatbots
100 100%
Chatbots
0% 0
Customer Support
36 36%
Customer Support
64% 64

User comments

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What are some alternatives?

When comparing IBM Watson Assistant and Genesys Cloud, you can also consider the following products

Zendesk Answer Bot - Chatbots

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Tars - TARS enables users to create chatbots that replaces regular old webforms.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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