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Pointel DCCM VS Tars

Compare Pointel DCCM VS Tars and see what are their differences

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Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Tars logo Tars

TARS enables users to create chatbots that replaces regular old webforms.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Tars Landing page
    Landing page //
    2023-10-21

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Tars videos

+ Add

TARS, CASE, & KIPP [Robot Review!] Interstellar (2014) | TARS Analysis

More videos:

  • Review - MEGA REVIEW de TARS par classe

Category Popularity

0-100% (relative to Pointel DCCM and Tars)

Pointel DCCM

Tars

Call Center Software
100 100%
Call Center Software
0% 0
CRM
0 0%
CRM
100% 100
Communication
100 100%
Communication
0% 0
Chatbots
0 0%
Chatbots
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Tars

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Tars Reviews

Top 20 Replika Alternatives for AI Chatbots
One of the main characteristics of Tars is its capacity to offer a personalized experience to its users through machine learning to analyze the user’s preferences as well as their behavior. The chatbot is able to alter its actions and responses to give a more relevant experience for the user. Tars also offers chatbot templates that are suitable for various sectors, including...
Source: artificialintelligencejournal.com

Social recommendations and mentions

Based on our record, Tars seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Tars mentions (1)

What are some alternatives?

When comparing Pointel DCCM and Tars, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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