Software Alternatives & Reviews
Register | Login

Pointel DCCM VS Aivo

Compare Pointel DCCM VS Aivo and see what are their differences

Front
The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Aivo logo Aivo

Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Aivo Landing page
    Landing page //
    2023-10-04

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Aivo videos

+ Add

Testing IP Camera Using AIVO Network Tester

More videos:

  • Review - Testing Ethernet Cable Using AIVO Tester

Category Popularity

0-100% (relative to Pointel DCCM and Aivo)

Pointel DCCM

Aivo

Call Center Software
100 100%
Call Center Software
0% 0
Customer Support
0 0%
Customer Support
100% 100
Communication
100 100%
Communication
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Pointel DCCM and Aivo. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing Pointel DCCM and Aivo, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Zendesk Answer Bot - Chatbots

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Loading...