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Pointel DCCM VS Zendesk Answer Bot

Compare Pointel DCCM VS Zendesk Answer Bot and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Zendesk Answer Bot logo Zendesk Answer Bot

Chatbots
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Zendesk Answer Bot videos

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What's Good: Zendesk Answer Bot

Category Popularity

0-100% (relative to Pointel DCCM and Zendesk Answer Bot)

Pointel DCCM

Zendesk Answer Bot

Call Center Software
100 100%
Call Center Software
0% 0
Customer Support
0 0%
Customer Support
100% 100
Communication
100 100%
Communication
0% 0
CRM
0 0%
CRM
100% 100

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What are some alternatives?

When comparing Pointel DCCM and Zendesk Answer Bot, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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