Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
Speechmatics exists to understand every voice. Offering its speech-to-text API engine for solution and service providers to integrate into their stack irrespective of their industry or use case. Businesses use Speechmatics around the world to accurately understand and transcribe human-level speech into text regardless of demographic, age, gender, accent, dialect or location.
Based on our record, Speechmatics seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Have you tried https://speechmatics.com/ ? I think they have a specially tuned medical version, and quite a generous free allowance. - Source: Hacker News / about 1 year ago
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Deepgram - Search engine for speech
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Fraim - Fraim is a fully functional transcription service provider that allow the people to download the transcript services in the format that they require and even use the secure Fraim Channel to share the newly and searchable and interactive media with o…
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
LumenVox ASR - LumenVox Automated Speech Recognizer (ASR) is a software solution that converts spoken audio into text, providing users with a more efficient means of input.