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PlayVox VS LumenVox ASR

Compare PlayVox VS LumenVox ASR and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

LumenVox ASR logo LumenVox ASR

LumenVox Automated Speech Recognizer (ASR) is a software solution that converts spoken audio into text, providing users with a more efficient means of input.
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

  • LumenVox ASR Landing page
    Landing page //
    2023-01-30

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

LumenVox ASR videos

No LumenVox ASR videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to PlayVox and LumenVox ASR)

PlayVox

LumenVox ASR

Communication
100 100%
Communication
0% 0
Transcription
0 0%
Transcription
100% 100
Work Management
100 100%
Work Management
0% 0
Speech Recognition And Processing
0 0%
Speech Recognition And Processing
100% 100

User comments

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What are some alternatives?

When comparing PlayVox and LumenVox ASR, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Fraim - Fraim is a fully functional transcription service provider that allow the people to download the transcript services in the format that they require and even use the secure Fraim Channel to share the newly and searchable and interactive media with o…

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Deepgram - Search engine for speech

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Speechmatics - The most accurate and inclusive speech-to-text API ever released.

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