PlayVox
Scorebuddy
Five9
ActivTrak
Calabrio ONE
Stella Connect
Observe.AI
Genesys
Deepgram
Speechmatics
Fraim
AssemblyAI
Speechnotes
LumenVox ASR
Recordense
Lilyspeech
Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
PlayVox DeepgramIt's fast - but for an API, not the fastest speech-to-text. For a long while I hadn't done research and trusted them. Then tried Whisper and Picovoice. On-device latency is nothing comparable with cloud APIs. If latency is important go with Whisper or Picovoice. If customization is also important go with Picovoice.
don't get me wrong it's still faster than amazon, Microsoft or Assemblyai
Based on our record, Deepgram seems to be more popular. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
For $5 for 20 hours of audio you can try https://deepgram.com. They give $200 of credit. - Source: Hacker News / 12 days ago
Lastly, we will be using Deepgram Audio Diarization APIs to get speaker details from a sample audio clip. - Source: dev.to / 5 months ago
There are other AI-powered APIs out there to consider, too. For example, Deepgram can be used to transcribe audio (better than Whisper, offered by OpenAI), ElevenLabs can be used to generate speech from text (including using custom voices, which OpenAI's TTS can't currently do), etc. Depending on what you're trying to make, a combination of these services may be what you need. In any case, Python is going to be... Source: 6 months ago
This guide delves deep into the world of YouTube video summarization, harnessing the power of cutting-edge technologies including Deepgram for superior audio transcription, Langchain for harvesting the power of the LLM, and Mistral 7B, a state-of-the-art and open-source LLM. - Source: dev.to / 7 months ago
Historically it's been challenging to provide closed captioning for live experiences, be it a live interview, a sports game with commentary, or a livestream. But Deepgram's AI tooling has changed this, allowing users to easily convert realtime streams of audio into accurate transcripts. - Source: dev.to / 7 months ago
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Speechmatics - The most accurate and inclusive speech-to-text API ever released.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Fraim - Fraim is a fully functional transcription service provider that allow the people to download the transcript services in the format that they require and even use the secure Fraim Channel to share the newly and searchable and interactive media with o…
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
AssemblyAI - Speech Recognition for Everyone and Everything.