Software Alternatives, Accelerators & Startups

Deepgram VS Five9

Compare Deepgram VS Five9 and see what are their differences

Deepgram logo Deepgram

Search engine for speech

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Deepgram Landing page
    Landing page //
    2023-04-17
  • Five9 Landing page
    Landing page //
    2023-05-12

Deepgram videos

Deepgram CEO Scott Stephenson | Machine Meets World

More videos:

  • Review - Deepgram Brain Speech-to-Text Editor

Five9 videos

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Deepgram and Five9)
Transcription
100 100%
0% 0
Communication
0 0%
100% 100
Speech Recognition And Processing
Enterprise Communication
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Deepgram and Five9

Deepgram Reviews

  1. Fast

    It's fast - but for an API, not the fastest speech-to-text. For a long while I hadn't done research and trusted them. Then tried Whisper and Picovoice. On-device latency is nothing comparable with cloud APIs. If latency is important go with Whisper or Picovoice. If customization is also important go with Picovoice.

    don't get me wrong it's still faster than amazon, Microsoft or Assemblyai

    👍 Pros:    Fast|Fast sales|A free demo|Supports multiple languages
    👎 Cons:    Slow support for free customers|Limited free version

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.

Social recommendations and mentions

Based on our record, Deepgram seems to be a lot more popular than Five9. While we know about 28 links to Deepgram, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Deepgram mentions (28)

  • Self-hosted offline transcription and diarization service with LLM summary
    For $5 for 20 hours of audio you can try https://deepgram.com. They give $200 of credit. - Source: Hacker News / 1 day ago
  • Building a Live Proctoring System to Detect Multiple Speakers
    Lastly, we will be using Deepgram Audio Diarization APIs to get speaker details from a sample audio clip. - Source: dev.to / 5 months ago
  • How do I begin building AI tools for myself?
    There are other AI-powered APIs out there to consider, too. For example, Deepgram can be used to transcribe audio (better than Whisper, offered by OpenAI), ElevenLabs can be used to generate speech from text (including using custom voices, which OpenAI's TTS can't currently do), etc. Depending on what you're trying to make, a combination of these services may be what you need. In any case, Python is going to be... Source: 6 months ago
  • Use Langchain, Deepgram, and Mistral 7B to Build a Youtube Video Summarization App
    This guide delves deep into the world of YouTube video summarization, harnessing the power of cutting-edge technologies including Deepgram for superior audio transcription, Langchain for harvesting the power of the LLM, and Mistral 7B, a state-of-the-art and open-source LLM. - Source: dev.to / 6 months ago
  • Create a realtime closed captioning solution with Deepgram and Ably
    Historically it's been challenging to provide closed captioning for live experiences, be it a live interview, a sports game with commentary, or a livestream. But Deepgram's AI tooling has changed this, allowing users to easily convert realtime streams of audio into accurate transcripts. - Source: dev.to / 7 months ago
View more

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

What are some alternatives?

When comparing Deepgram and Five9, you can also consider the following products

Speechmatics - The most accurate and inclusive speech-to-text API ever released.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Fraim - Fraim is a fully functional transcription service provider that allow the people to download the transcript services in the format that they require and even use the secure Fraim Channel to share the newly and searchable and interactive media with o…

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

AssemblyAI - Speech Recognition for Everyone and Everything.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs