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PlayVox VS CallMiner Eureka

Compare PlayVox VS CallMiner Eureka and see what are their differences

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PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

CallMiner Eureka logo CallMiner Eureka

Speech Analytics
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

  • CallMiner Eureka Landing page
    Landing page //
    2023-08-30

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

CallMiner Eureka videos

No CallMiner Eureka videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to PlayVox and CallMiner Eureka)

PlayVox

CallMiner Eureka

Communication
62 62%
Communication
38% 38
Work Management
78 78%
Work Management
22% 22
Business & Commerce
59 59%
Business & Commerce
41% 41
Online Services
57 57%
Online Services
43% 43

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PlayVox and CallMiner Eureka

PlayVox Reviews

We have no reviews of PlayVox yet.
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CallMiner Eureka Reviews

Best Call Center Software: The Complete List (2020 Update)
CallMiner Eureka's strength is in its Artificial Intelligence and Machine Learning technology which helps businesses analyze customer interaction and create actionable steps for improvement.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing PlayVox and CallMiner Eureka, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

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