Software Alternatives, Accelerators & Startups
Register | Login

PieSync VS LiveAgent

Compare PieSync VS LiveAgent and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

PieSync logo PieSync

Seamless two-way sync between your CRM, marketing apps and Google in no time

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • PieSync Landing page
    Landing page //
    2023-04-16
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

PieSync features and specs

  • Two-Way Sync
    PieSync offers two-way synchronization, ensuring that data is continuously updated across all platforms in real-time. This eliminates data silos and ensures consistency.
  • User-Friendly Interface
    The platform features a clean, intuitive interface, making it easy for non-technical users to set up and manage integrations quickly.
  • Pre-Built Connectors
    PieSync supports a wide range of applications out of the box, including popular CRMs, marketing tools, and customer support platforms, making it versatile and adaptable.
  • Customizable Sync Rules
    Users can set up custom synchronization rules and conditions to fit their specific business needs, offering flexibility in how data is managed and synced.
  • Historical Data Sync
    PieSync allows for the synchronization of historical data, not just new or modified records, ensuring comprehensive data integration.
  • Conflict Management
    The platform includes features to manage data conflicts such as prioritizing data sources, ensuring that the most accurate information is retained.

Possible disadvantages of PieSync

  • Pricing
    PieSync can be relatively expensive compared to some other data integration options, which may be a barrier for small businesses or startups.
  • Limited Advanced Features
    While great for basic needs, PieSync may lack the advanced functionality required for more complex integration scenarios.
  • Dependency on Third-Party APIs
    The platform's performance and reliability can be affected by the third-party applications it connects to, which may occasionally cause sync delays or failures.
  • Learning Curve for Complex Configurations
    Although the interface is user-friendly, setting up complex synchronization rules and configurations can require a learning curve and may require some technical understanding.
  • Support Limitations
    Customer support, while generally good, has been reported by some users to be limited, especially for more complex queries or problems.
  • Data Sync Frequency
    Depending on the subscription plan, the frequency of data synchronization might be limited, which could be an issue for businesses requiring near-instant data updates.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of PieSync

Overall verdict

  • Overall, PieSync is a well-regarded solution for businesses and individuals looking to improve data synchronization across their cloud applications. It is praised for its ease of use, reliability, and the breadth of its integrations. However, the suitability of PieSync depends on specific business requirements and the particular software ecosystem being used.

Why this product is good

  • PieSync is considered a good tool for many because it provides seamless two-way synchronization between various cloud applications, helping to ensure your data is consistent and up-to-date across different platforms. It simplifies data management by offering pre-built connectors for a wide range of applications, reducing the need for manual data entry and minimizing errors. Furthermore, PieSync operates in the background, providing continuous syncing without the need for constant monitoring, which enhances productivity and efficiency for businesses.

Recommended for

    PieSync is particularly recommended for small to medium-sized businesses and professionals who need to ensure that their customer data and other crucial information stay synchronized across multiple platforms. This includes businesses using Customer Relationship Management (CRM) systems, marketing automation tools, support systems, and other cloud-based applications that benefit from seamless data integration.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

PieSync videos

+ Add

Honest Review Of PieSync - Is It A Zapier Killer?

More videos:

  • Tutorial - PieSync Review & Tutorial: Sync all of your cloud app CRM contacts
  • Review - Piesync Review - Beginners Guide PREVIEW by Bizversity.com

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to PieSync and LiveAgent)

PieSync

LiveAgent

Data Integration
100 100%
Data Integration
0% 0
Customer Support
0 0%
Customer Support
100% 100
Web Service Automation
100 100%
Web Service Automation
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing PieSync and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using PieSync and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare PieSync and LiveAgent

PieSync Reviews

7 Zapier Alternatives for Workflow Automation Worth Considering in 2022
Does your business spend hours doing manual data entry? If so, you should upgrade to Piesync, which is designed with customer data synchronization. It allows two-way synching for all apps and devices to allow you to update your customer data in an organized manner.
Source: teckers.com
Best iPaaS Softwares
PieSync from HubSpot takes care of syncing your contacts between your favorite cloud apps two-way and in real-time, so you can focus on building your business. Empower your SaaS Stack with tailor-made bridges between cloud-based apps.
Source: iotbyhvm.ooo
Top 10 Data Integration Software: An Overview 28 Jan 2019
PieSync is a great data integration tool for those looking to sync their contacts with other applications. How it works is PieSync works in the background, syncing your contacts in real-time with all your favorite marketing apps. Some popular tools you can connect with include MailChimp, Hubspot, Nimble, Salesforce and more.
Source: mopinion.com

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing PieSync and LiveAgent, you can also consider the following products

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MuleSoft Anypoint Platform - Anypoint Platform is a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Boomi - The #1 Integration Cloud - Build Integrations anytime, anywhere with no coding required using Dell Boomi's industry leading iPaaS platform.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Loading...