Parature VS Request Tracker

Compare Parature VS Request Tracker and see what are their differences

Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured

Contents:

» Base Details
» Videos
» Reviews
» Alternatives

Parature

Parature is a web-based customer management tool. Control your image and customer service with Parature's interactive customer relations.

Request Tracker

open-source enterprise grade issue and ticket tracking system

Landing page //
2021-10-29

Landing page //
2023-07-30

Parature

Website: parature.com
Categories: #Internal Knowledgebase #WiKi #Knowledge Management #Content Collaboration

Edit details

Request Tracker

Website: bestpractical.com
Categories: #Customer Support #Help Desk #Project Management #Customer Service

Edit details

Parature videos

No Parature videos yet. You could help us improve this page by suggesting one.

+ Add video

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

Category Popularity

0-100% (relative to Parature and Request Tracker)

Request Tracker

Internal Knowledgebase

100 100%

Internal Knowledgebase

0% 0

Customer Support

0 0%

Customer Support

100% 100

WiKi

100 100%

WiKi

0% 0

Help Desk

0 0%

Help Desk

100% 100

User comments

Share your experience with using Parature and Request Tracker. For example, how are they different and which one is better?

Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Parature mentions (0)

We have not tracked any mentions of Parature yet. Tracking of Parature recommendations started around Mar 2021.

Request Tracker mentions (21)

Ask HN: Helpdesk/ticketing software for small SaaS company
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
Shelf – open-source asset management software
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
Ticketing Systems
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
Open source employee management and help ticket system?
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
FastCGI issue with Nginx on Rocky Linux 9
I am in the process of setting up Request Tracker on Rocky 9.1. I am using Nginx as my web server. I need to use FastCGI to hand off the web requests from the Nginx frontend to the RT Perl backend via FastCGI. I have followed the manual install instructions on the RT wiki to do this however it does not work. Nginx is complaining there is no FastCGI server to connect to. Source: about 1 year ago