Software Alternatives, Accelerators & Startups

osTicket VS Zyte

Compare osTicket VS Zyte and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Zyte logo Zyte

We're Zyte (formerly Scrapinghub), the central point of entry for all your web data needs.
  • osTicket Landing page
    Landing page //
    2023-04-21

  • Zyte Landing page
    Landing page //
    2022-01-09

We are the leader in web data extraction technology and services. We're obsessed with data. And what it can do for businesses.

We help thousands of companies and millions of developers to get their hands on clean, accurate data. Quickly, reliably & at scale. Every day, for more than a decade.

From price intelligence, news and media, job listings and entertainment trends, brand monitoring, and more, our customers rely on us to obtain dependable data from over 13 billion web pages each month.

Zyte (formerly Scrapinghub) serves over 2,000 companies and 1 million developers from across the globe who value accurate, reliable web data to help them run their business.

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Zyte videos

What is data exraction?

More videos:

  • Review - Scraping and sentiment analysis using Scrapinghub and Amazon Comrehend

Category Popularity

0-100% (relative to osTicket and Zyte)
Customer Support
100 100%
0% 0
Web Scraping
0 0%
100% 100
Help Desk
100 100%
0% 0
Data Extraction
0 0%
100% 100

User comments

Share your experience with using osTicket and Zyte. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Zyte

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Zyte Reviews

Creating an Automated Text Extraction Workflow — Part 1
The 600 lbs gorilla, Diffbot, comes with a swath of solid APIs but starts at $300, which is ridiculous if you’re just extracting text. Scrapinghub’s News API, Extractor API, and plenty more are better priced if you want an affordable alternative; plus, Extractor API includes a visual online tool for extracting hundreds of articles at once, if you want to do things via UI.
Source: medium.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Zyte. While we know about 38 links to osTicket, we've tracked only 1 mention of Zyte. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

Zyte mentions (1)

What are some alternatives?

When comparing osTicket and Zyte, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bright Data - World's largest proxy service with a residential proxy network of 72M IPs worldwide and proxy management interface for zero coding.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apify - Apify is a web scraping and automation platform that can turn any website into an API.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Smartproxy - Smartproxy is perhaps the most user-friendly way to access local data anywhere. It has global coverage with 195 locations, offers more than 40M residential proxies worldwide and a great deal of scraping solutions.