Software Alternatives, Accelerators & Startups

osTicket VS Zapier

Compare osTicket VS Zapier and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Zapier logo Zapier

Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.
  • osTicket Landing page
    Landing page //
    2023-04-21

  • Zapier Landing page
    Landing page //
    2023-07-24

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Zapier videos

Zapier Tutorial | How to Automate Tasks and STOP WASTING TIME!

More videos:

  • Review - A COMPLETE GUIDE TO USING ZAPIER - Beginner's Edition
  • Review - Getting started with Zapier triggers and actions
  • Review - What is Zapier?
  • Tutorial - Zapier 2022 Automation Review & Tutorial - How To Make A Zap 🤖

Category Popularity

0-100% (relative to osTicket and Zapier)
Customer Support
100 100%
0% 0
Web Service Automation
0 0%
100% 100
Help Desk
100 100%
0% 0
Automation
0 0%
100% 100

User comments

Share your experience with using osTicket and Zapier. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Zapier

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Zapier Reviews

Top 5 Microsoft Power Automate alternatives for 2024
Zapier is a great option among Power Automate alternatives,” says Kev Tilley, financial expert and managing director at Mortgageable UK. “Like Power Automate, Zapier has a wide range of built-in integrations that make it easy to connect to popular apps and services. In addition, Zapier offers support for custom connectors.”
Source: www.jotform.com
Top 15 MuleSoft Competitors and Alternatives
Zapier is a software company specializing in task automation. Businesses can use Zapier to integrate web applications and automate workflows. In 2022, Zapier enabled customers to connect and move data across over 5,000 apps, including Salesforce, Jira, and Airtable.
Top 9 MuleSoft Alternatives & Competitors in 2024
Zapier empowers your IT team to focus on strategic initiatives and deliver exceptional service to the organization. With real-time monitoring and reporting, Zapier ensures continuous improvement and helps you make data-driven decisions.
Source: www.zluri.com
Zapier vs. Make.com: Which Automation Tool Will Take the Business Lead?
Choosing between automation platforms such as Zapier and Make.com can affect your business differently, given the different needs and requirements you may face. On the one hand, there's Zapier, a platform that offers a wide range of integrations and boasts an amicable user interface. This is a service that stands out for its user-friendly interface and large number of...
7 Best Zapier Alternatives to Meet Your Integration Needs
Konnectify is a rising star in the iPaaS landscape. It stands out with its robust capabilities for seamless integrations, making it a great Zapier alternative. If you are curious to know how Konnectify is better than Zapier, read our side-by-side comparison blog for Zapier vs. Konnectify.

Social recommendations and mentions

Based on our record, osTicket should be more popular than Zapier. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

Zapier mentions (12)

  • Launch HN: DryMerge (YC W24) – Automate Workflows with Plain English
    Indeed, zapier already has this [0] 0 - https://zapier.com/#:~:text=Start%20a%20workflow%20as%20fast%20as%20you%20can%20type. - Source: Hacker News / 3 months ago
  • The 2024 Web Hosting Report
    There is some overlap here into the “no-code” or “low-code” world, as sometimes the same teams will hook tools like Zapier up to the BaaS in order to integrate with third parties. For small projects this can lead to superhuman productivity! But over a certain line it can become a mess of complexity where it’s hard to track down where data lives and where it is mutated. - Source: dev.to / 4 months ago
  • YC: Requests for Startups
    I submitted an application for w24 that fits in the "Developer tools inspired by existing internal tools" category but wasn't accepted. I suspect my pitch probably needed work, and I also haven't started building at all yet and submitted as a solo-founder which it seems has less chance of being accepted. Here's the pitch and some details, in case anyone else is interested in the idea: > Supportal uses AI to... - Source: Hacker News / 4 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Zapier.com — Connect the apps you use to automate tasks. Five zaps every 15 minutes and 100 tasks/month. - Source: dev.to / 4 months ago
  • Best Workflow Automation Software to Streamline Your Development Process
    Zapier is undoubtedly one of the most popular workflow automation platforms. Its user-friendly interface empowers users, even those without coding knowledge, to create automation workflows known as "Zaps." With an extensive library of integrations, Zapier enables developers to automate repetitive tasks by chaining them together, saving time and effort. - Source: dev.to / 10 months ago
View more

What are some alternatives?

When comparing osTicket and Zapier, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Make.com - Tool for workflow automation (Former Integromat)

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

n8n.io - Free and open fair-code licensed node based Workflow Automation Tool. Easily automate tasks across different services.