osTicket VS Twilio

osTicket

osTicket is a widely-used open source support ticket system.

Twilio

Brings voice and messaging to your web and mobile applications.

Landing page //
2023-04-21

Pricing page: https://osticket.com/editions/

Landing page //
2023-09-18

What's New in osTicket Version 1.14?

Twilio videos

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TWILIO REVIEW

Category Popularity

0-100% (relative to osTicket and Twilio)

Twilio

Customer Support

100 100%

Customer Support

0% 0

Communication

0 0%

Communication

100% 100

Help Desk

100 100%

Help Desk

0% 0

Messaging

0 0%

Messaging

100% 100

User comments

Share your experience with using osTicket and Twilio. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Twilio

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...

Source: zapier.com

Twilio Reviews

Textverified Alternatives – Nonvoipusapp.com & 6 more

Twilio is a widely recognized cloud communications platform that provides a suite of APIs for developers to integrate various communication functionalities into their applications. Among its offerings, Twilio also provides SMS and phone number verification services, making it a robust alternative to Textverified.com. With Twilio, developers can easily implement two-factor...

Source: nonvoipusapp.com

Top 18 Twilio Alternatives: WhatsApp Business Solution Providers

You’d have most definitely come across Twilio in your search for a WhatsApp Business solution provider. But is that the best solution for you? Read on to find out!

Source: novochat.co

15 Best Twilio Alternatives 2022

CometChat’s great advantage over Twilio is that even though it features similar and basic features just like Twilio, these tools are full of advanced features such as read receipts and media sharing and can even be combined with extensions that provide a much higher efficiency rate.

Source: rigorousthemes.com

Top 10 Best Twilio Alternative Free In 2022

While it can’t do everything for a service, it can assist significantly reduce the effort and time business invest in outreach. And with a lot of similar yet different tools that can assist you automate a few of the most time-consuming things you provide for your marketing, the choice can be difficult. Nevertheless, down below, you can find the 15 finest Twilio alternatives...

Source: www.techolac.com

The 36 Best Marketing Automation Tools to Use in 2020

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls and send and receive text messages. This is a developer’s platform, so you’re not going to be using Twilio if you’re a marketer or a non-developer.

Source: encharge.io

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

Ask HN: Helpdesk/ticketing software for small SaaS company
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
Looking for a ticketing system
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
Help tickets
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
I would like to find a free software for tickets in my household
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
MSP opensource ticketing tool -ITSM
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago

Twilio mentions (0)

We have not tracked any mentions of Twilio yet. Tracking of Twilio recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and Twilio, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MessageBird - Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Plivo - Plivo simplifies your customer engagement.

osTicket vs Freshdesk

osTicket vs Nexmo

osTicket vs Intercom

osTicket vs MessageBird