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osTicket VS Remote Desktop Manager

Compare osTicket VS Remote Desktop Manager and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Remote Desktop Manager logo Remote Desktop Manager

Remote Desktop Manager is a remote connection and password management platform for IT pros trusted by more than 300 000 users in 130 countries.‎Add-ons - Remote Desktop .
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • Remote Desktop Manager Landing page
    Landing page //
    2022-02-02

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Remote Desktop Manager videos

+ Add

5 Reasons Why You Shouldn’t Use Remote Desktop Manager (vlog)

More videos:

  • Review - Overview - Remote Desktop Manager

Category Popularity

0-100% (relative to osTicket and Remote Desktop Manager)

osTicket

Remote Desktop Manager

Customer Support
100 100%
Customer Support
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Help Desk
100 100%
Help Desk
0% 0
Remote PC Access
0 0%
Remote PC Access
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Remote Desktop Manager

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Remote Desktop Manager Reviews

Best remote desktop software of 2021: Paid and free choices for businesses
Remote Desktop Manager is a powerful remote computer access program offering scalable solutions for large businesses. It’s compatible with both Android and iOS devices and comes with a selection of impressive security features.
Source: www.techradar.com

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

Remote Desktop Manager mentions (0)

We have not tracked any mentions of Remote Desktop Manager yet. Tracking of Remote Desktop Manager recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and Remote Desktop Manager, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

mRemoteNG - mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

join.me - Instant screen sharing. Instant Aha!

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