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osTicket VS OpenRMA

Compare osTicket VS OpenRMA and see what are their differences

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osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

OpenRMA logo OpenRMA

Computer Repair Shop Software. Mobile Repair shop Software and any king of repair shop. Track computer, mobile, tv, jewelry, bike repairs and any king of repair shop.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • OpenRMA Landing page
    Landing page //
    2022-06-27

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

OpenRMA videos

+ Add

OpenRMA Software Installation and Configuration

More videos:

  • Review - OpenRMA Create a new Repair
  • Review - OpenRMA Manage Repair Manage Repair Services

Category Popularity

0-100% (relative to osTicket and OpenRMA)

osTicket

OpenRMA

Customer Support
100 100%
Customer Support
0% 0
SMS Marketing
0 0%
SMS Marketing
100% 100
Help Desk
100 100%
Help Desk
0% 0
ERP
0 0%
ERP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and OpenRMA

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

OpenRMA Reviews

We have no reviews of OpenRMA yet.
Be the first one to post

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

OpenRMA mentions (0)

We have not tracked any mentions of OpenRMA yet. Tracking of OpenRMA recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and OpenRMA, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Shopperations - For a shopper marketing collaboration system that tracks budgets, automates reporting & calendars, & streamlines post-event analysis

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Looklet - Looklet provides retailers with an efficient in-house studio and creative styling tools to produce high quality dynamic fashion images.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Trailblazer - A new architecture for Rails.

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