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osTicket VS Lighthouse Desktop

Compare osTicket VS Lighthouse Desktop and see what are their differences

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osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Lighthouse Desktop logo Lighthouse Desktop

KMS Lighthouse offers world class search technology, providing instant answers to questions to reduce time to accurate knowledge.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • Lighthouse Desktop Landing page
    Landing page //
    2022-01-25

osTicket videos

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What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Lighthouse Desktop videos

No Lighthouse Desktop videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to osTicket and Lighthouse Desktop)

osTicket

Lighthouse Desktop

Customer Support
90 90%
Customer Support
10% 10
Help Desk
89 89%
Help Desk
11% 11
Customer Service
94 94%
Customer Service
6% 6
Business & Commerce
69 69%
Business & Commerce
31% 31

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Lighthouse Desktop

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Lighthouse Desktop Reviews

We have no reviews of Lighthouse Desktop yet.
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Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

Lighthouse Desktop mentions (0)

We have not tracked any mentions of Lighthouse Desktop yet. Tracking of Lighthouse Desktop recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and Lighthouse Desktop, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Elevio - Learn how elevio can help bring all your support channels into one, to provide the best support possible for your users

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SeamlessDesk - SeamlessDesk is a cloud-based service desk software solution that makes it easy to manage customer support operations of any size.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Paldesk - Talk to visitors and customers over mutiple channels in real time. Drive all your web and social messages into one dashboard.

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