osTicket
Freshdesk
Intercom
LiveAgent
Zendesk
tawk.to
JivoChat
TextUs
Deskera
Infor ERP
Retail ViVA
IFS Applications
Visual EstiTrack
RamBase Cloud ERP
EnterpriseIQ
Acumatica
Deskera is a market leader in smart cloud-based business management solution, trusted by over 100,000 users worldwide. With its big data backbone, Deskera offers a much-required industry tool that is designed to fulfill the business requirements of a wide range of industries which include manufacturing, trading, distribution, engineering, building and construction. It offers cloud-based software such as Enterprise Resource Planning [ERP], Customer Relationship Management [CRM], Human Resource Management System [HRMS] and Project Management [PM].
osTicket DeskeraBased on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Infor ERP - An ERP suite for the manufacturing & distribution industries
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Retail ViVA - Sathguru’s Retail ViVA is (AI) Powered, Cloud ERP solution built for Retail industry, with 26 integrated modules and 9 tools for Retailer's business transformation
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
IFS Applications - Enterprise software for medium to large firms.
