Software Alternatives, Accelerators & Startups

osTicket VS AiSensy

Compare osTicket VS AiSensy and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

AiSensy logo AiSensy

Whatsapp Chatbot, CRM & Marketing
  • osTicket Landing page
    Landing page //
    2023-04-21

  • AiSensy Landing page
    Landing page //
    2023-02-20

AiSensy is a complete WhatsApp Engagement Platform powered by official WhatsApp Business APIs allowing businesses to send WhatsApp Broadcasts, add WhatsApp Chatbot, integrate with CRMs & Ecommerce Portals, live chat & much more.

osTicket

Pricing URL
-
$ Details
Platforms
-
Release Date
-

AiSensy

$ Details
paid Free Trial $19.98 / Monthly
Platforms
Web Browser Windows Android iOS Google Chrome Mac OSX Firefox Linux Safari iPhone WooCommerce Shopify Magento Salesforce
Release Date
2020 December

osTicket features and specs

No features have been listed yet.

AiSensy features and specs

  • WhatsApp Broadcasting: Broadcast messages to 1,00,000+ users in one go
  • WhatsApp Chatbot: Automate Customer support & Marketing with WhatsApp Chatbot
  • Integrations: Integrate 20+ Leading CRMs & Ecommerce Portals like Shopify, Magento, WooCommerce, Hubspot, Google Sheets & more
  • Multi-human Live Chat: Provide live chat support on multiple devices with just one account
  • Smart Campaigns Manager: Segregate chats based on tags & attributes like Name, lead source & many more tags.
  • Click Tracking: Track clicks on your WhatsApp Broadcasts & retarget for 3x more conversions
  • Click-to-WhatsApp Ads: Run Instagram/ Facebook Ads that click to WhatsApp

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

AiSensy videos

AiSensy Demo

More videos:

  • Tutorial - How to Setup WhatsApp Marketing in 10 minutes with AiSensy

Category Popularity

0-100% (relative to osTicket and AiSensy)
Customer Support
82 82%
18% 18
WhatsApp
0 0%
100% 100
Help Desk
100 100%
0% 0
Customer Service
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and AiSensy

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

AiSensy Reviews

  1. Best Platform for WhatsApp Marketing

    Easy to use, simple UI, powerful Saas

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

AiSensy mentions (0)

We have not tracked any mentions of AiSensy yet. Tracking of AiSensy recommendations started around Apr 2022.

What are some alternatives?

When comparing osTicket and AiSensy, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WATI - No-code chatbot builder for WhatsApp Business

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Interakt - Easily interact with every user of your app. Setup Your User Interaction Headquarter Today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hello24 AI - Hello24.ai - Meta Tech Partner for the ✅ Official WhatsApp API, which is an eCommerce-focused platform for Shopify and WooCommerce, that can also help online/offline brands do Sales, Marketing, and Customer support on WhatsApp.