Software Alternatives, Accelerators & Startups

OptimAI VS Intercom

Compare OptimAI VS Intercom and see what are their differences

OptimAI logo OptimAI

Improve customer satisfaction & reduce support volumes with OptimAI's AI-powered chatbots and automation tools.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • OptimAI Landing page
    Landing page //
    2023-07-25
  • Intercom Landing page
    Landing page //
    2023-07-05

OptimAI

Website
optimai.io
$ Details
freemium $19.0 / Monthly (1,000 credits/months 5 chatbots Embed on unlimited websites)
Release Date
2023 July

OptimAI videos

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Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to OptimAI and Intercom)
Chatbots
100 100%
0% 0
Customer Support
0 0%
100% 100
AI
100 100%
0% 0
CRM
0 0%
100% 100

Questions and Answers

As answered by people managing OptimAI and Intercom.

What makes your product unique?

OptimAI's answer

It is both an internal tool as well as an external tool for customer service. Users can upload knowledge, including db, train and personalize chatbots and deploy them on multiple channels. No competitor enables the creation of multiple bots on multiple channels.

Why should a person choose your product over its competitors?

OptimAI's answer

It's cheaper and solves 2 problems: -AI Customer Service -AI Internal Intelligence

How would you describe your primary audience?

OptimAI's answer

Small and medium companies

Which are the primary technologies used for building your product?

OptimAI's answer

Microservices modularised application build using python and react.

What's the story behind your product?

OptimAI's answer

OptimAI's vision is to harness AI for humanity's greater good by democratizing access to it. Inspired by the challenges faced in integrating AI, we created a centralized platform that simplifies this process and empowers users with cutting-edge technology. Our all-in-one solution aims to streamline workflows and inspire creativity through seamless collaboration between humans and machines, fostering a community where developers can effortlessly build upon our tools for a brighter future

Who are some of the biggest customers of your product?

OptimAI's answer

Salgueda SA, Taux, RamsNRoses...

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OptimAI and Intercom

OptimAI Reviews

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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OptimAI mentions (0)

We have not tracked any mentions of OptimAI yet. Tracking of OptimAI recommendations started around Jul 2023.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing OptimAI and Intercom, you can also consider the following products

Chatbase - Build a ChatGPT-like chatbot from your knowledge base.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.