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Observe.AI VS SpiceCSM

Compare Observe.AI VS SpiceCSM and see what are their differences

Content Guardian AI
The only 8-in-1 AI content detector platform in the world. We integrate with leading AI content detectors to give unparalleled confidence that your content appear to be written by a human. featured
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Observe.AI logo Observe.AI

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

SpiceCSM logo SpiceCSM

Integration Platform as a Service for contact centers
  • Observe.AI Landing page
    Landing page //
    2023-07-22
  • SpiceCSM Landing page
    Landing page //
    2022-09-18

Observe.AI

Website
observe.ai
Pricing URL
-
Release Date
2017 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Akash Singh
Employees
100 - 249
Edit details

SpiceCSM

Website
spicex.com
Pricing URL
Official SpiceCSM Pricing
Release Date
-
Edit details

Observe.AI videos

+ Add

Observe.AI Product Overview

More videos:

  • Review - Ask the Expert: Customer Experience Reimagined with AI featuring Observe.AI
  • Review - Reporting & Analytics from Observe.AI | Turn conversation intelligence into actionable insights

SpiceCSM videos

+ Add

SpiceCSM National Student Clearinghouse Integration

Category Popularity

0-100% (relative to Observe.AI and SpiceCSM)

Observe.AI

SpiceCSM

Communication
88 88%
Communication
12% 12
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
0 0%
Customer Support
100% 100
Online Services
100 100%
Online Services
0% 0

User comments

Share your experience with using Observe.AI and SpiceCSM. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Observe.AI seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Observe.AI mentions (1)

  • Enhancing QuickSwap Community Operations through DaoLens DAO Manager
    With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 1 year ago

SpiceCSM mentions (0)

We have not tracked any mentions of SpiceCSM yet. Tracking of SpiceCSM recommendations started around Mar 2021.

What are some alternatives?

When comparing Observe.AI and SpiceCSM, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Parakeet - Cloud-based phone system with mobile app, designed for teams

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Convoso - Call center solution to covert leads faster

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

KronoDesk - KronoDesk is a web-based help desk solution.

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