Software Alternatives, Accelerators & Startups

npm VS LiveAgent

Compare npm VS LiveAgent and see what are their differences

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npm logo npm

npm is a package manager for Node.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • npm Landing page
    Landing page //
    2023-10-03
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

npm features and specs

  • Large Ecosystem
    npm boasts an extensive library of packages, making it easier for developers to find existing solutions for a wide array of tasks.
  • Active Community
    A vibrant and active community ensures continuous updates, support, and improvements for various packages.
  • Integration with Node.js
    Seamless integration with Node.js, which makes it the default package manager for Node.js projects.
  • Version Control
    Provides robust version control, enabling developers to specify and manage dependencies precisely.
  • Scripts
    Allows automation of tasks through custom scripts defined in the package.json file, enhancing development workflow.

Possible disadvantages of npm

  • Security Issues
    The open nature can potentially lead to dependency on unvetted or insecure packages, posing security risks.
  • Deprecation and Abandonment
    Packages may be deprecated or abandoned by their maintainers, which can disrupt projects that depend on them.
  • Complex Dependency Management
    Managing complex dependencies and resolving conflicts between them can sometimes be challenging and time-consuming.
  • Performance Overhead
    The sheer size of the node_modules directory can lead to performance overhead and large project sizes.
  • Quality Variability
    The quality of packages on npm can vary widely, with some lacking sufficient documentation or tests.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of npm

Overall verdict

  • npm is generally considered good, especially for developers working within the Node.js ecosystem. It simplifies package management, supports extensive version control, and fosters a collaborative environment through its community-driven platform.

Why this product is good

  • npm (Node Package Manager) is a crucial tool for JavaScript developers. It allows for easy installation, management, and sharing of packages, which can significantly accelerate development time. With a vast repository of open-source libraries, npm provides solutions for countless tasks, reducing the need to build everything from scratch.

Recommended for

  • JavaScript developers
  • Node.js developers
  • Front-end developers using modern JavaScript frameworks
  • Back-end developers building scalable applications

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

npm videos

Artis bus NPM Mr marcha sopir ny ramah,Review detail bus baru yang berangkat dari Payakumbuh~Jakarta

More videos:

  • Review - Review bus baru NPM,, V15 Mr marcha ft kru kece,, berangkat Payakumbuh menuju Jakarta
  • Review - Analysis of an Exploited NPM Package || Jarrod Overson

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to npm and LiveAgent)
Front End Package Manager
Customer Support
0 0%
100% 100
JS Build Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing npm and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using npm and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare npm and LiveAgent

npm Reviews

Repository Management Tools
There are three components to npm, they are the website, registry and the cli. The npm website is the place where developers discover packages, set up their profiles and also manage the other aspects of npm. The npm registry is the huge database that contains all the dependencies and stuff whereas the npm cli is the one that is used by most of the developers to interact with...
Source: mindmajix.com
What is Artifactory?
All packages are organized so that you can keep track of all of the dependencies and their various versions. The registry, website, and command-line interface, or CLI, are the three components of npm. The npm website is where developers can find packages, create profiles, and manage other elements of the npm project. The npm registry is an extensive database that holds all...

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, npm seems to be more popular. It has been mentiond 64 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

npm mentions (64)

  • A Gentle Introduction to WebAssembly in Rust (2025 Edition)
    If your WASM code is self contained in Rust, you can build it in production mode and publish it on npmjs.com right now. The wasm-pack tool creates all the TypeScript types, package.json skeleton and anything else needed for a complete package. It is recommended that you review and update your package.json file prior to publishing. - Source: dev.to / 5 months ago
  • Publishing To NPM For The First Time
    First, I signed up for an account on npmjs.com and authenticated my npm CLI with my account using a "publish" type access token generated from the website. - Source: dev.to / 6 months ago
  • How to Publish an npm Package
    Congratulations,now you package on npm you can check using go npmjs check your profile. - Source: dev.to / 10 months ago
  • A step-by-step guide on how to create and publish and npm package
    To begin, you will need to choose a name for your package. Note: Your package name must be unique. Using the exact or similar name of an existing package will return an error when publishing the package to npm. To ensure the uniquenesses of your package name, head over to npmjs.com and search for any existing packages with a similar name. If there’s an exact match or a similar name, consider changing the name... - Source: dev.to / about 1 year ago
  • Caching RESTful API requests with Heroku’s Redis Add-on
    By using Fastify, you can quickly get a Node.js application up and running to handle requests. Assuming you have Node.js installed, you’ll start by initializing a new project. We’ll use npm as our package manager. - Source: dev.to / about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing npm and LiveAgent, you can also consider the following products

Yarn - Yarn is a package manager for your code.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Webpack - Webpack is a module bundler. Its main purpose is to bundle JavaScript files for usage in a browser, yet it is also capable of transforming, bundling, or packaging just about any resource or asset.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ender - Frontend Development

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.