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Nintex VS SympoQ

Compare Nintex VS SympoQ and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Nintex logo Nintex

Cloud-based digital workflow management automation platform

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Nintex Landing page
    Landing page //
    2023-06-21
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Nintex

Website
nintex.com
Pricing URL
Official Nintex Pricing
$ Details
-
Platforms
-
Release Date
2006 January
Startup details
Country
United States
State
Washington
City
Bellevue
Founder(s)
Brett Campbell
Employees
250 - 499
Edit details

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Nintex features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Nintex videos

+ Add

Streamline Document Review & Approval Processes with Nintex for Office 365

More videos:

  • Review - Nintex Forms Overview
  • Review - Document Intake and Review w/ Box, Nintex and Workshare
  • Review - Contract creation, review, approval and signature with Box, Salesforce, Nintex and Docusign

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Nintex and SympoQ)

Nintex

SympoQ

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Workflow Automation
100 100%
Workflow Automation
0% 0
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

Questions and Answers

As answered by people managing Nintex and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

Share your experience with using Nintex and SympoQ. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Nintex and SympoQ

Nintex Reviews

Top 5 Microsoft Power Automate alternatives for 2024
“Nintex generates papers, forms, and maps, among other elements that allow for seamless communication and workflow between departments and teams by synchronizing and conducting activities in cooperation on a single platform,” Tilley explains.
Source: www.jotform.com
7 Best Business Process Management Tools (2023)
Any business process that requires approvals, particularly if those approvals change, is well suited to manage using the Nintex Platform. Nintex also includes a robotic process automation tool that enables the intelligent automation of manual operations utilizing any software that is available from a user’s workstation.
Source: theecmconsultant.com
11 Business Process Management (BPM) Software for SMBs
Nintex will help eliminate the manual and repetitive work with automated workflows and capture information faster in the proper manner. It can monitor the processes to identify and quickly address the issues and point the process improvements by using data visualization.
Source: geekflare.com
5 PowerApps Alternatives
Nintex is a solution from the Business Process Management paradigm. It allows users to achieve much of what they would do through PowerApps. and also go much beyond. Beyond building custom application interfaces, applying complex business logic, Nintex even allows users to write their own Boolean logic.
Source: www.hyperoffice.com
Top 15 Workflow Management Software Solutions
What makes Nintex a top workflow management software solution? To start, it enables you to easily streamline processes, integrate content, and empower employees wherever they are located. The app sports a people-driven design and offers people-friendly participation to improve processes – both simple everyday ones to complex elaborate procedures. The best part is you can...
Source: financesonline.com

SympoQ Reviews

We have no reviews of SympoQ yet.
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What are some alternatives?

When comparing Nintex and SympoQ, you can also consider the following products

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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