Software Alternatives & Reviews
Register | Login

NICE inContact VS ProcedureFlow

Compare NICE inContact VS ProcedureFlow and see what are their differences

SysAid
Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

ProcedureFlow logo ProcedureFlow

ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • ProcedureFlow Landing page
    Landing page //
    2023-09-16

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

ProcedureFlow videos

+ Add

ProcedureFlow Walkthrough

More videos:

  • Review - ProcedureFlow in Action
  • Review - ProcedureFlow's Reporting Features

Category Popularity

0-100% (relative to NICE inContact and ProcedureFlow)

NICE inContact

ProcedureFlow

Communication
95 95%
Communication
5% 5
Customer Support
91 91%
Customer Support
9% 9
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using NICE inContact and ProcedureFlow. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and ProcedureFlow

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

ProcedureFlow Reviews

We have no reviews of ProcedureFlow yet.
Be the first one to post

Social recommendations and mentions

Based on our record, ProcedureFlow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

ProcedureFlow mentions (2)

  • Ask HN: Who is hiring? (November 2021)
    ProcedureFlow | Frontend Developer (React), Full Stack .NET Developer | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow is a platform for your company's procedures inspired by the way you work. We're like GitHub but for visual procedures. We have change requests, everyone can have a "draft" branch, a side-by-side diff view of the flows, etc. ProcedureFlow has great customers that... - Source: Hacker News / over 2 years ago
  • Ask HN: Who is hiring? (April 2021)
    ProcedureFlow | Senior Full Stack .NET Developer | Saint John, NB, Canada | ONSITE | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow allows you to turn your company's procedures and expert information into small, hyperlinked flowcharts that are easy to follow and maintain. We're like GitHub but for visual procedures. ProcedureFlow has a lot of great paying customers that consider us... - Source: Hacker News / about 3 years ago

What are some alternatives?

When comparing NICE inContact and ProcedureFlow, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

PHPKB - PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Loading...