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NICE inContact VS NICE CXone

Compare NICE inContact VS NICE CXone and see what are their differences

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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

NICE CXone logo NICE CXone

NICE CXone is an all-in-one CX cloud solution that defines a new standard for the best customer experience.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • NICE CXone Landing page
    Landing page //
    2023-10-21

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

NICE CXone videos

+ Add

NICE CXone Review: Excellent CCaaS Leader

More videos:

  • Review - NICE CXone. Better CX, without the wait.
  • Demo - NICE CXone Cloud Contact Center Demo

Category Popularity

0-100% (relative to NICE inContact and NICE CXone)

NICE inContact

NICE CXone

Communication
90 90%
Communication
10% 10
Social & Communications
0 0%
Social & Communications
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Online Services
0 0%
Online Services
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and NICE CXone

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

NICE CXone Reviews

Top 10 VoIP providers in 2022
NICE CXone is an industry leader in cloud-based contact center software and is recognized for offering a consistently exceptional customer experience. Their contact center offers the following benefits: modern ACD, which provides digital first omni channel routing and increased business mobility, integrated and comprehensive workforce management solutions to engage and...
Source: voip.review

What are some alternatives?

When comparing NICE inContact and NICE CXone, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Broadvoice - Cloud PBX solution for SMBs

Genesys Engage - Contact Center Operations

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