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NICE CXone VS Genesys Cloud

Compare NICE CXone VS Genesys Cloud and see what are their differences

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NICE CXone logo NICE CXone

NICE CXone is an all-in-one CX cloud solution that defines a new standard for the best customer experience.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • NICE CXone Landing page
    Landing page //
    2023-10-21
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

NICE CXone videos

+ Add

NICE CXone Review: Excellent CCaaS Leader

More videos:

  • Review - NICE CXone. Better CX, without the wait.
  • Demo - NICE CXone Cloud Contact Center Demo

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to NICE CXone and Genesys Cloud)

NICE CXone

Genesys Cloud

Social & Communications
100 100%
Social & Communications
0% 0
Communication
11 11%
Communication
89% 89
Online Services
100 100%
Online Services
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE CXone and Genesys Cloud

NICE CXone Reviews

Top 10 VoIP providers in 2022
NICE CXone is an industry leader in cloud-based contact center software and is recognized for offering a consistently exceptional customer experience. Their contact center offers the following benefits: modern ACD, which provides digital first omni channel routing and increased business mobility, integrated and comprehensive workforce management solutions to engage and...
Source: voip.review

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
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What are some alternatives?

When comparing NICE CXone and Genesys Cloud, you can also consider the following products

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Broadvoice - Cloud PBX solution for SMBs

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Zoom Phone - Zoom is a Cloud-based platform that has revolutionized the way companies organize meetings.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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