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NICE inContact VS 8x8 X Series

Compare NICE inContact VS 8x8 X Series and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

8x8 X Series logo 8x8 X Series

X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • 8x8 X Series Landing page
    Landing page //
    2023-10-09

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

8x8 X Series videos

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8x8 X Series Review: Easy to use, useful tool.

Category Popularity

0-100% (relative to NICE inContact and 8x8 X Series)

NICE inContact

8x8 X Series

Communication
76 76%
Communication
24% 24
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Online Services
0 0%
Online Services
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

Share your experience with using NICE inContact and 8x8 X Series. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and 8x8 X Series

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

8x8 X Series Reviews

We have no reviews of 8x8 X Series yet.
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What are some alternatives?

When comparing NICE inContact and 8x8 X Series, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Broadvoice - Cloud PBX solution for SMBs

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

CallFire - Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.

Genesys Engage - Contact Center Operations

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