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NICE inContact VS Broadvoice

Compare NICE inContact VS Broadvoice and see what are their differences

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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Broadvoice logo Broadvoice

Cloud PBX solution for SMBs
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Broadvoice Landing page
    Landing page //
    2023-05-22

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Broadvoice videos

+ Add

Engineer Review with Broadvoice

More videos:

  • Review - What is Broadvoice VOIP?
  • Review - Engineer Review with Broadvoice

Category Popularity

0-100% (relative to NICE inContact and Broadvoice)

NICE inContact

Broadvoice

Communication
81 81%
Communication
19% 19
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Online Services
0 0%
Online Services
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Broadvoice

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Broadvoice Reviews

Top successful VoIP business phone system providers in the market
BroadVoice is a cloud-based VoIP business phone system that caters to the client as well as the inter-company collaboration communications. Their technology auto-updates, so that you don’t have to purchase a new phone system to keep up on the latest technology part.
Source: talkroute.com

What are some alternatives?

When comparing NICE inContact and Broadvoice, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ooma Office - VoIP-based business phone system solution for small firms

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!

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