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NICE inContact VS Mattersight Behavioral Analytics

Compare NICE inContact VS Mattersight Behavioral Analytics and see what are their differences

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  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Mattersight Behavioral Analytics videos

No Mattersight Behavioral Analytics videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to NICE inContact and Mattersight Behavioral Analytics)

NICE inContact

Mattersight Behavioral Analytics

Communication
97 97%
Communication
3% 3
Customer Support
92 92%
Customer Support
8% 8
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Mattersight Behavioral Analytics

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Mattersight Behavioral Analytics Reviews

We have no reviews of Mattersight Behavioral Analytics yet.
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What are some alternatives?

When comparing NICE inContact and Mattersight Behavioral Analytics, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys Engage - Contact Center Operations

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